arpan2308

Your experience is setting the bar for improvements and showing us we can’t take anything for granted.
I’m sorry to hear about the packaging. I’m confident the buds will work fine this time, but let’s keep a close eye on it - I’m here to escalate any issues.

We now have to trace back our steps so that we find out the reason behind this unfortunate event. Leave it with us.

Thank you for sharing the details here, you’re the first quality surveyor + investor in the history of Nothing 🙏

    Rudi

    Thanks Rudi. Whatever is the level of frustration, the intend will always remain to provide a constructive feedback to the company. Investors support will always be there by being the early adopters of the products.

    Also, thanks for the sweet gesture.

      arpan2308

      Oh wow that’s a really sweet gesture! And I’m so sorry that you kinda seem to attract those issues somehow… Hope your buds keep working this time!

      arpan2308

      There’s nothing to thank us for (no pun intended).

      Your input isn’t a bonus, it’s part and parcel of what we need to fulfil our mission as a company.

      And personally, I need you on your top game to elevate our community to new heights 💪

      Hey!

      Next week Ear (1) will be my daily driver for 2 months. I enjoy the buds. I ain’t a audiophile but the sound is lovely. Other tech enthusiasts at my work have complemented the design and i as well like it.

      Bugs:

      • Common, sound drops out for 1 second (1-4 times/hour)
      • Rare, Audio gets double. Both buds goes into stero mode
      • Rare, notification sound from changing mode (or other) Sometimes whit no outside input.

      Feedback

      • Singel tap to play/pause?

        Ok, I have completely discharged the case to 0% and the charge of the buds to 20% each to test the charging time. I have OnePlus charger with 65Watts power. It took 1 hour 20 min to completely charge the device. It is a pretty good thing that it charges quite quickly than other tws in the market, considering the 520Mah backup. Thumbs-up for that ✌️.

        😏 never mind the price tag for that quality, huh?

        Thanks a lot for your feedback, this is another feature we wanted to have right. I’ll forward the comments to our teams so that they have that classic ‘pat on the back’ 👍

        4 days later

        arpan2308

        Update: Ear(1) working perfectly fine. No issues at all.

        Now using it for last 10days (heavy user) with not a single scratch. Installed the transparent protective skin. Not a sponsored post, just based on the experience. Installation of the skin was cumbersome as it took almost 1.5hrs in achieving 95% perfection, but it is worth every minute of effort. Skin is slightly slippery but scratch proof. Link: https://www.gadgetshieldz.com/nothing-ear-1-body-protector-guards.html

          Hi All,

          My right ear bud is not charging, pretty much tried everything. It’s on the latest software version. Case is fully charged, but it only charges the left one.

          This started happening last week. Only once right ear bud got fully charged, but it got discharged pretty quickly to 10% when left one was still at 70%.

          Any suggestions which I can try?

          Thanks

            Nothing_533

            Ok tried reset, charging with supplied cable etc. Nothing worked.

            Called service center but they don’t have a replacement unit, so raised a complaint for a home pick up. But most probably I’ll have to wait for 15 business days for a repair or replacement.

            Really concerned about quality check and control, if it’s a hardware issue only after 45 days of usage. Hopefully I am the only unlucky one and this won’t impact larger group of customers.

            • Rudi replied to this.

              Hey there Nothing_533

              Thanks a lot for your feedback and patience, this is exactly what we need to move forward.

              When you say reset, did you try this?

              1. Keep the buds in the case

              2. Keep the case lid open

              3. Press the charging port button for approx. 10 seconds - red LED will blink for a couple of seconds indicating the earbuds have reset

              4. White LED will blink - please pair the buds with your device again


                If you have, then please bear with our support and you’ll get the issue sorted. We’ve already started working on improving the logistics of replacements but this is an ongoing process. Keep us posted here as well 🙏

                Rudi

                Thanks Rudi for your response.

                Yes tried above steps, but it did not work ☹️

                I understand the constraints with a new company but I was prepared to travel to service center if they had the replacement unit so that they can check and in case hardware issue provide me a replacement. Hopefully very soon we’ll have enough stocks for replacement units at the service centers. For now I have opted for home pickup, it was done promptly and it have reached service center. Hopefully I’ll hear some good news from their side.

                I think I am more disappointed because I loved the ear(1)'s and I was using them for office calls, workouts and binge watch on my TV. But now the dreadful long wait of 15 days, that too with a new product.

                  It is a difficult wait, yes Nothing_533, they’re A-game tech. But I assure you we’re focused on improving this and other aspects of our sales and aftersales processes. We’ve also got our production to sky-high levels in the following weeks, so we’re expecting improvements throughout 🙌

                    7 days later

                    Rudi

                    Update: Got new ear (1) as replacement. Some feedback based on the full process

                    1. New product failing with in 45 days was not great, hopefully team will try to look what happened.
                    2. Service Center should have replacement devices so that customers can walk-in for repair/replacement.
                    3. Currently customer service stress on waiting for 15 business days. Even if someone call after a week they’ll request to wait for 15 business days. They don’t have visibility to track the progress of repair/replacement. However I am not sure a reply of 15 business days is the best approach, not sure if business days are from Mon-Fri. If yes that’s a wait for 21 days in some cases. However it took just 5 business days or 7 day from creating a ticket, pickup and getting the replacement unit delivered. I understand in some case it can take few more days, hence to be on safer side you want to communicate 15 business days. But it’s not the best experience as a user waiting for update and calling for updates. Hopefully you get it, I was disappointmented that it will be 21 days but actually it was just 7 days.
                    4. Positive note that got replacement pretty quickly and packaging was great 👍
                    5. Have a very minor crack around the hinge, noticed on Day 2, without any physical damage or drop. But not a big deal, can live with it.

                    Thanks. Hopefully will learn and grow from this as a company.

                      Thank you for this detailed and honest feedback Nothing_533

                      It’ll certainly help us improve for this and future launches. I’ll be passing your comments on right away. Keep us posted on how they perform too 👍

                      5 days later

                      With this latest update (firmware version:0.6700.1.81) I must say, WOW! I would love to see in more detail what exactly was done via the change log or a video or something to show what was actually done, but my ears are not deceiving me. Every single thing that I complained about with the sound was fixed! Those harsh high pitched sound on high volumes are now gone. The unpleasant feeling I would get when I would hear “sssss” sounds or “hissing” sounds is gone. I can enjoy my music at high volumes with extreme pleasure. I am in love with the sound quality right now. So amazing. Great job on the update. I would love to see a more indepth feature on this and what you all actually do to get the job done.

                      I do have a little bit of feedback on the app itself. I don’t know how this works for iOS, but on Android, which I’m using, after updating the app, I had to manually update the firmware myself? I don’t know how general users will know to do this. The only reason why I found out is because I was looking for Easter eggs. Now only do I have to manually update but I have to be using the headphones to access those options in the settings. Most people won’t know this.

                      Lastly, the localization of the text. In the US colour and personalise and customise are all spelled differently. This doesn’t bother me, but I’m sure there will be someone that doesn’t like it.

                      Great job again with this update.

                        Noticed a weird issue over the last 2 days, my left ear bud is taking ~0.5s longer to connect than the case/right which connect as normal.

                        This is annoying because if I close the case within these ~0.5s the left ear bud won’t connect at all. Not too sure how to replicate this fault as I’ve attempted a factory reset and updated the Ear-1 back to .81.

                        During this ~0.5s I get 2 notifications (provided I leave the case open), first to show the case and right battery levels and connected. Second to show all 3 connected.

                        If the Left doesn’t connect, I can still use the right, and if I put the left back in the case and re-open it later for ~0.5s, things work as normal.

                        I’ve been using these since launch with minimal issues (more recently more false removal detections) but this issue is messing with the flow I’ve had using these otherwise

                        • Rudi replied to this.