sman
I think this is fair feedback, but we are also literally seeing a small team trying to compete with teams of hundreds, if not thousands of people. If we truly support nothing, we accept that it’s a young company who will need to take a few hits to learn important lessons to serve people better down the line. No one gets it perfect from the start, especially if you’re a small company where costs are high and you don’t have ‘big league’ budget yet. That said, for a company that has never done this before.. it’s an impressive package for the consumer that will only get better over time.
For sure though, the team will have to go back to the drawing board and look to fit in software QA at the hardware level early and often to de-risk moments leading up to launches. The design and technology will need to move on parallel tracks, vs in phases to maximize an optimal outcome without bottlenecks. But again, it’s a small team who just wants to make great products for people, and I have confidence they can do it.
The good news is a lot of these issues can be rectified via software updates. There are so many audio ‘experts’ out there on tuning for IEMs (ie, Crinacle, etc) that it would be awesome if nothing could borrow their wisdom. There’s so much great info on forums and subreddits nowadays that it’s a shame more ‘big league’ companies don’t take advantage of that more often, but I have a feeling nothing will. It’s crowdsourced trust that will separate this company from the others.
