How to contact someone higher up in CMF than just support.

MarkG13

Does anyone know how to contact anyone in a more “senior” position in CMF? Preferably someone who actually cares about their customers and the service (or lack of it) they receive from the support system? I’ve been complaining about 3 issues with the app since July and despite being told they were being looked into, the last 5 updates have failed to fix a single one. I’m not the only one who has these problems, but the app is simply not fit for purpose and it is going to drive people away to a different brand if someone doesn’t wake up and do something.

MarkG13

What happened to the reply I was notified had been made?

sean (1)

It may have been deleted by the person who commented, or by a moderator.

I presume you have searched the forum for a solution to your problem(s) and no one has found a workaround?

MarkG13

sean (1) Thank you for your reply, I’ve been on to CMF “support” for nearly 3 months now about 3 faults on the app. I just get “ we appreciate your frustration”“ we’ve passed it on to the relevant team” “ it should be fixed on the next update” Well 6 updates later and the issues are still not fixed. That’s why I want to try and talk with someone higher up, because I’m not the only one with these issues so someone needs to understand that it’s going to drive people away to another brand if this app can’t be fixed.