Nothing ear 2 service not provided.

Anonymous99

My Nothing Ear(2) is 15 months old. And it’s ear piece is torn apart already (issue with the glue).

The service centre and the customer support is asking me to buy a new one at full market price as they don’t have any spare or any other means to support me.

I am a loyal nothing customer. Owns Phone (1) from the date of it’s launch along with ear (2), nothing 45 W charger, the new cable, cmf 65 W GaN charger and the cmf watch pro 2.

I don’t see any help from the customer support. Is there any way to help me out.

hrry

Anonymous99 Hi mate, I’m sorry to hear it. I would continue to push these questions via the official support channel here https://nothing.tech/pages/contact-support. I hope you get this rectify. And, I’d make sure in any tickets that you provide clear pictures and also any details from where/when you purchased.

Anonymous99

hrry

I have contacted the support. The last update from their side was they have escalated the issue. And will get back to me soon. No update since then.

AbelAPanicker

I am also having a faced a simillar issue like the quality of the buds so i was trying to get a repair and the gave me only choice to purchase a new earbuds but i have issue with both sides of my buds so if i purchase both sides it would exceed the orginal cost of the buds itself. I am also a loyal customer of nothing i am having a phone 1 the ear 2 etc of the products line .

Even though I want to upgrade my earphones due to the clear issues in repair policy and and lack of support from the service centers i am loosing the trust in the brand

RogMick

After reading this, I’m really regretting my decision to buy the Nothing Ear (a). I just know they’ll fall apart eventually. I mean, paying about $95 for these? 🥲

Anonymous99

Yeah, they should provide replacement as they have done earlier. Atleast for a reasonable period after the date of purchase.

They are providing giveaways based on YouTube comments and all. I think they should be giving support to the existing customers.

ultrasandwich

Going through the “contact-support” page listed above by hrry worked really well for me, and my Nothing Ear was repaired within a week or so.

Anonymous99

ultrasandwich

I have contacted in the same way as well.

I got a call from them explaining the rates for replacements, also mentioned that the replacements are not available currently. It is been over a month, no further assist from their side.

MMurphy

The charging case for my nothing ear broke and I ordered a new one from Nothing. That went great.

The one they sent was not set up properly and would not connect to anything. They said there was an issue with it, probably the serial number not registered on their end. They sent me an RMA and a shipping label. The shipping label had the wrong return address. I asked them for the right one. They generated one but never sent me the label. I sent back the item with the wrong return address figuring it would get there and they would sort it out with the included RMA. Instead they lost it. Every time I reach out they tell me they are investigating and will get back in 1-2 days. After 1-2 days when I don’t hear anything, I reach back out and am told they are investigating and will get back to me in 1-2 days. So I wait and call again.

Guess what happens….