Ear(2) Connectivity issue with Windows 11

ShivanshKaran

I received my Ear (2) on January 2nd this year. Recently, I’ve been experiencing connectivity issues with my laptop.

ISSUE DESCRIPTION:

Normally, when I connect my earbuds to my laptop, it shows “Connected mic, audio”. However, in the last few days, it only displays “Connected” (without audio and mic). Consequently, all audio plays through the laptop’s speakers. It seems (to me) my laptop is treating the earbuds as a regular Bluetooth device instead of an audio device.

TROUBLESHOOTING STEPS TAKEN:

Restarted my computer.
Ensured Bluetooth is turned on and functional.
Updated Bluetooth drivers through Device Manager.
Forgot and re-paired the earbuds.
Ran the Bluetooth Troubleshooter.
Set Bluetooth Support Service to automatic.

I observed an unusual behavior in my sound settings (in control panel). When my earbuds are not connected, they are listed in the playback tab.

However, as soon as I connect my earbuds, they disappear.

DEVICE INFORMATION

OS - Windows 11
Version - 22H2

PC Model - Asus Vivobook S14 OLED
(model number - S3402ZA)

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I understand that technical issues can sometimes be complex, and I appreciate your time and assistance in helping resolve this matter. If there are any additional details or diagnostic steps you require, please don’t hesitate to ask.

Thank you in advance for your support.

Remi F

hello you should try to use the Ear(PC) software made by Thomas - RapidZopper.
Maybe it could helps

you can find it here : https://github.com/radiance-project/ear-pc/releases/

KumarPiyush

Did your issue get resolved? I’ve been facing the same issue on the same device.

ShivanshKaran

KumarPiyush yes it got resolved but on its own. I still don’t know what the issue was.

Advait

ShivanshKaran next time try to forget device and

pair the device as a new device

rajkiranreddy_J48rVtdW7b

yeah I too started having the same issue since 1 week and it didn’t solve

KevinCalz_

Looks like I have the same issue. As long as the buds are in the case and it is open, they are connected to my PC. Mic works, audio does not. If I put them on, I have no sound and after some 30 seconds the device disconnects from my PC. Buds work OK on another PC I have. I already did everything posted above with no luck. 7800×3d on Asus Rog Strix B650E-E with integrated BT. Win 11 Pro 23h2

Mike_S

KevinCalz_ Hi, have you perhaps maanged to find a fix? Experiencing the same issue right now

Shree3

Mike_S Did you find any solution?

Screenscrapers

It’s very disappointing that we can’t personalize sound and utilize ANC in Windows.

Screenscrapers

Why isn’t there an app or feature to control my earbuds on Windows?

tebygraves

Screenscrapers Try this:

https://nothing.community/d/7185-ear-pc-unofficial-nothing-x-app-for-pc

There is also a web based version available:

https://nothing.community/d/15745-ear-web-nothing-x-for-the-web