🚨Issue fixed 🚨

Blitzkreig

Ear (1) firmware update seems to have fixed the issue regarding frequent pausing of audio. Been using it since a few hours now but didn’t face the pausing even for a second. Is anyone still facing the above tho? 🤔

arpan2308

Since many of us have started receiving the Ear(1), I think its a good time to collate all the bugs and feedback here. This will hopefully save @changename time in addressing such bugs in future firmware updates.

Sole purpose of this thread: To make Ear(1) a seamless experience for end customers using a community led approach.

arpan2308

First set of observations from my side:

Earbuds sometime goes blank for a second in between a song / video. Mainly happening with videos.
Latency is a bit noticable in videos. If you pause video and replay then latency even further increases for next few seconds.
Suddenly app shows 1% battery in Case, but after 2min, it shows 60%. Already happened twice in last 2days. Attaching screenshots taken 2minutes apart. Refer screenshot time at top left

VidyasagarGajula

arpan2308

arpan2308 me also facing same issue

Kastello

Just as note, make sure to use also the bug reporting function within the app. It has a log system and hopefully makes it easier for the devs to find the reason for those bugs.

In the best case this thread gets monitored by the devs and we could attach the logs also here if needed.

constantin

so far so good. Price quality feel is good! More comfortable than AP Pro for me (big +) and will let people know who have Pro pain.

Feedback:

no case battery info on the iOS App, hopefully soon.

Swipe up on volume knocks the earbud out of the ear unless fingers are lubricated I guess.

Overall happy as initial product well done! Congrats to the team, im excited to see what’s next.

smellysmelter

constantin

Hi would really love to see a collab with East Anglican music producer and YouTuber LookMumNoComputer. I think his style would perfectly fit in with nothing and his whole ethos would be perfect for a collab!

arpan2308

Minor one ..app shows that the case is still charging even after removing the case from charging. Not a big issue

harsh

Don’t know if this is a bug now or the earbuds are defective. The earbuds were in the case since last night, took them out now and the left one has not charged at all. And the right one dropped 10% battery within 10 seconds.

arpan2308

harsh

App also has an issue. There is no auto refresh. To refresh battery, just close and reopen the app. Try doing that

harsh

arpan2308

Did that also, seems they have actually not charged

arpan2308

@changename @David

Any update on any of the mentioned bugs. All these are still there. Experiencing them on daily basis, multiple times a day.

Now, the right earbud didnt charge overnight in the case as experienced earlier with @harsh . Attaching pic

Already have reported every bug through the app support section. Still no reply. Atleast acknowledge.

Cant imagine what open sales customers are going to go through.

Kastello

arpan2308

Yep same issue here. My right ear bud also didn’t charged over night…. As soon as I plug my Cable in, it starts to charge without a problem till I remove the cable..

This is a serious problem! Opened now a support case, waiting for an answer.

arpan2308

Kastello

Yes, for me it is happening multiple times in a day. No idea if it is a software or a hardware issue. @changename should resolve this before initiating shipping for open sale customers.

Attaching today’s screenshot

arpan2308

Kastello

@vikas @harsh

Nothing customer support just confirmed that a firmware update in a day or so will address the charging issues.

Kastello

arpan2308

Glad that they where able to nail it down to a software bug . Would have been worse if it would be a hardware problem.

ken_k

specbug

Hey there. I’ve only had my black ear 1 for 1.5 days and I am seeing a battery discrepancy between the left and the right too.

Looking back through the posts it seems this has been an issue in this forum since August and there has been firmware updates to address, but it seems this is still W.I.P

I hope I don’t have a hardware issue but not discounting that yet .

Kastello

vikas

@arpan2308 @harsh

How’s the latency after the firmware update?

I’m still facing connectivity issues, it gets disconnected out of nowhere.

arpan2308

vikas

Same issue. Earbuds disconnects abruptly. Right bud anyways having charging issues. In discussion with Nothing for replacement. Lets see

harsh

vikas

I only have latency issues while using certain apps. Mainly YouTube and Disney+ Hotstar. According to the support team, an update is coming in a few days.

vikas

arpan2308

I’ve been facing the same issues with my right ear bud since last couple of days. What’s your replacement status?

vikas

harsh

Hope they’ll be able to fix it with a firmware update, I’m experiencing latency in almost every app for video.

Surya_8055

A weird notification has been coming up a couple of times, even though the device is not connected. I don’t know what that is. I definitely think it as a bug. If anyone got these notifications or any other know the issue, please mention.

arpan2308

Surya_8055

Looks like they are testing on real users😂

Rob ⚡️

Surya_8055

Same here! Unlikely a bug, as @arpan2308 mentioned, this is likely a notification test gone wrong 😆 This feature could be used to inform users of firmware updates or other product news.