🚨Issue fixed 🚨

Blitzkreig · 2022-07-07T02:54:24+00:00

Ear (1) firmware update seems to have fixed the issue regarding frequent pausing of audio. Been using it since a few hours now but didn’t face the pausing ev...

arpan2308

So 3rd unboxing done. 1st had battery issue and 2nd was dead on arrival. This time it was a different experience. Somehow the box and packing inside the plastic wrap was full moist and wet…not sure why so. Cardboard box was like a wet paper….pull tag had no chance given the moist box. Recorded the unboxing. @Rudi hope this will help in quality control going forward.

Rob ⚡️

arpan2308

Holy moly - it’s hard to imagine how a plastic wrapped box would end up like this!? Sorry to hear of all your misfortune, dude.

Rudi

arpan2308

Your experience is setting the bar for improvements and showing us we can’t take anything for granted.
I’m sorry to hear about the packaging. I’m confident the buds will work fine this time, but let’s keep a close eye on it - I’m here to escalate any issues.

We now have to trace back our steps so that we find out the reason behind this unfortunate event. Leave it with us.

Thank you for sharing the details here, you’re the first quality surveyor + investor in the history of Nothing 🙏

arpan2308

Update: Ear(1) working perfectly fine. No issues at all.

Now using it for last 10days (heavy user) with not a single scratch. Installed the transparent protective skin. Not a sponsored post, just based on the experience. Installation of the skin was cumbersome as it took almost 1.5hrs in achieving 95% perfection, but it is worth every minute of effort. Skin is slightly slippery but scratch proof. Link: https://www.gadgetshieldz.com/nothing-ear-1-body-protector-guards.html

arpan2308

[deleted]

Yes hoping the same. Its very difficult to go back to wired earphones from neckband / tws. Have experienced it in the last 1-2 weeks. Fingers crossed that this unit will work fine.

arpan2308

Rudi

Thanks Rudi. Whatever is the level of frustration, the intend will always remain to provide a constructive feedback to the company. Investors support will always be there by being the early adopters of the products.

Also, thanks for the sweet gesture.

Kastello

arpan2308

Oh wow that’s a really sweet gesture! And I’m so sorry that you kinda seem to attract those issues somehow… Hope your buds keep working this time!

Rudi

arpan2308

There’s nothing to thank us for (no pun intended).

Your input isn’t a bonus, it’s part and parcel of what we need to fulfil our mission as a company.

And personally, I need you on your top game to elevate our community to new heights 💪

Asna

Hey!

Next week Ear (1) will be my daily driver for 2 months. I enjoy the buds. I ain’t a audiophile but the sound is lovely. Other tech enthusiasts at my work have complemented the design and i as well like it.

Bugs:

Common, sound drops out for 1 second (1-4 times/hour)
Rare, Audio gets double. Both buds goes into stero mode
Rare, notification sound from changing mode (or other) Sometimes whit no outside input.

Feedback

Singel tap to play/pause?

Rudi

Feedback and bug reported noted Asna

I’ll be letting our teams know straight away. Thanks for the kind and detailed feedback 😃

Surya_8055

Ok, I have completely discharged the case to 0% and the charge of the buds to 20% each to test the charging time. I have OnePlus charger with 65Watts power. It took 1 hour 20 min to completely charge the device. It is a pretty good thing that it charges quite quickly than other tws in the market, considering the 520Mah backup. Thumbs-up for that ✌️.

Rudi

😏 never mind the price tag for that quality, huh?

Thanks a lot for your feedback, this is another feature we wanted to have right. I’ll forward the comments to our teams so that they have that classic ‘pat on the back’ 👍️

Rudi

It looks sparkling new, arpan2308 great effort 😎

Nothing_533

Hi All,

My right ear bud is not charging, pretty much tried everything. It’s on the latest software version. Case is fully charged, but it only charges the left one.

This started happening last week. Only once right ear bud got fully charged, but it got discharged pretty quickly to 10% when left one was still at 70%.

Any suggestions which I can try?

Thanks

Nothing_533

Ok tried reset, charging with supplied cable etc. Nothing worked.

Called service center but they don’t have a replacement unit, so raised a complaint for a home pick up. But most probably I’ll have to wait for 15 business days for a repair or replacement.

Really concerned about quality check and control, if it’s a hardware issue only after 45 days of usage. Hopefully I am the only unlucky one and this won’t impact larger group of customers.

Rudi

Hey there Nothing_533

Thanks a lot for your feedback and patience, this is exactly what we need to move forward.

When you say reset, did you try this?

Keep the buds in the case
Keep the case lid open
Press the charging port button for approx. 10 seconds - red LED will blink for a couple of seconds indicating the earbuds have reset
White LED will blink - please pair the buds with your device again

If you have, then please bear with our support and you’ll get the issue sorted. We’ve already started working on improving the logistics of replacements but this is an ongoing process. Keep us posted here as well 🙏

Nothing_533

Rudi

Thanks Rudi for your response.

Yes tried above steps, but it did not work ☹️

I understand the constraints with a new company but I was prepared to travel to service center if they had the replacement unit so that they can check and in case hardware issue provide me a replacement. Hopefully very soon we’ll have enough stocks for replacement units at the service centers. For now I have opted for home pickup, it was done promptly and it have reached service center. Hopefully I’ll hear some good news from their side.

I think I am more disappointed because I loved the ear(1)'s and I was using them for office calls, workouts and binge watch on my TV. But now the dreadful long wait of 15 days, that too with a new product.

Rudi

It is a difficult wait, yes Nothing_533, they’re A-game tech. But I assure you we’re focused on improving this and other aspects of our sales and aftersales processes. We’ve also got our production to sky-high levels in the following weeks, so we’re expecting improvements throughout 🙌

Nothing_533

Rudi

Update: Got new ear (1) as replacement. Some feedback based on the full process

New product failing with in 45 days was not great, hopefully team will try to look what happened.
Service Center should have replacement devices so that customers can walk-in for repair/replacement.
Currently customer service stress on waiting for 15 business days. Even if someone call after a week they’ll request to wait for 15 business days. They don’t have visibility to track the progress of repair/replacement. However I am not sure a reply of 15 business days is the best approach, not sure if business days are from Mon-Fri. If yes that’s a wait for 21 days in some cases. However it took just 5 business days or 7 day from creating a ticket, pickup and getting the replacement unit delivered. I understand in some case it can take few more days, hence to be on safer side you want to communicate 15 business days. But it’s not the best experience as a user waiting for update and calling for updates. Hopefully you get it, I was disappointmented that it will be 21 days but actually it was just 7 days.
Positive note that got replacement pretty quickly and packaging was great 👍
Have a very minor crack around the hinge, noticed on Day 2, without any physical damage or drop. But not a big deal, can live with it.

Thanks. Hopefully will learn and grow from this as a company.

Rudi

Thank you for this detailed and honest feedback Nothing_533

It’ll certainly help us improve for this and future launches. I’ll be passing your comments on right away. Keep us posted on how they perform too 👍️

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