Anyone had issues with the left ear being much quieter than the right ear?

CharlieHasdell

I’m getting nowhere with support - I raised a ticket about a month ago and got a bunch of troubleshooting tips to try and fix the issue but none of them work. Finally, support acknowledged they needed replacing, then … nothing, not heard anything back after multiple emails. been 3 weeks now.

I wondered if anyone had a similar issue? Is there a fix without getting them replaced?

Ru773LL

RobIgo I think you mean CharlieHasdell

I was just trying to assist.

CharlieHasdell

I’d say I get 25% Vol from the left ear and 100% from the right ear… I’ve tried resetting everything, tried on my OnePlus6TME and my iPad - it’s actually worse on the iPad without the app installed… Uninstalled the software, forgot device, re-paired, latest firmware … there must be something that can be done to get them both outputting full volume?

Ru773LL

I’ve seen a several people who had this issue. Many have the solved things be simply cleaning the tuning filter - the sponge located behind the mesh in the nozzle - which is easily clogged.

I know this might sound self explanatory and it’s a very analogue solution in a extremely digital world but there’s a good chance it might just work!

Let us know how you get on 👍

CharlieHasdell

The mesh cap is removable? looked pretty secure when I was checking it to make sure it was clean. Will take a look, thanks

CharlieHasdell

Hmmmm, I’ve taken a look and it looks like this would be a last resort, from the teardown it looks like you have to heat the mesh to loosen the glue!

adbo

CharlieHasdell Try cleaning with a cotton swab, or gently with compressed air from a distance if you have any. I have the same issue with my AKGs and it sounds bizarre but lightly sucking the earbud helps unblock it. I haven’t had the same issue with ear (1) though so not sure if that’d work

Ru773LL

CharlieHasdell I’m not sure how difficult the mesh is to remove and no doubt a lil heat applied with a hair dryer etc would help.

Also applying some rubbing alcohol/lighter fluid or similar solvent would help soften the glue, it may also help clear any waxy build up that might be clogging up the mesh itself.

RobIgo

I personally wouldn’t remove the mess as this might void the way? I’d try cleaning the other ways suggested.

Ru773LL

RobIgo Fair point.

Another thing to consider: If the problem does turn out to be a blockage (mesh or filter) would that even be covered by the warranty as it’s not a manufacturing defect? Surely this would be classed as wear and tear which isn’t covered. 🤔

Anyway, here’s hoping a quick and painless solution can be found 😀

RobIgo

Ru773LL so you’ve contacted support and have an open case number (apologies I’m late to this conversation) but having problems getting anywhere?

CharlieHasdell

RobIgo I have, they were going to send me a shipping label for a return now I’ve not heard back from them for 3 weeks.

CharlieHasdell

Support have been in touch and a return is being organised 🙂

JackChalk

Had this twice on my ear sticks. Got them repaired the first time, seemed to work a little. Got way way worse and i’ve contacted Nothing Support again and they are again repairing them. Getting a little irriated. Amazing product, but a little troublesome. Might get the Ear (2)s and hope for a better experience?