Hey, Nothing community!
I wanted to share a bit of my service journey with my Nothing earbuds to get your thoughts—and see if anyone else has faced similar bumps along the way.
So, here’s what happened: While my earbuds were still under warranty, I encountered an issue and requested door-to-door service. They picked up my earbuds, but when they returned them, the problem was still there—only a factory reset had been done. There was no detailed communication on what actions were taken, no service report, and the team couldn’t tell me exactly where they were serviced or who handled the repairs.
After a few more back-and-forth emails explaining that I couldn’t make it to a service center immediately due to my work schedule, the warranty expired. Now, I’m advised to pay for repairs at a third-party center, and the replacement case alone costs 4,000 INR! It’s hard not to feel frustrated when a small issue during the warranty period has grown into a big expense.
Has anyone else faced this kind of service gap with Nothing? How did you manage the warranty challenges? I’m wondering if this could be an area for improvement for Nothing as they continue to grow. For now, I’m debating whether to stick with the brand or consider other options.
Would love to hear your thoughts and experiences—let’s share and help each other make the best choices!
