Replacement Earphones/Charge Cases

Rob ⚡️

When visiting the Nothing pop-up in London, I met two people in the queue who needed replacement ear (1)'s; the guy in front of me had a missing left earphone, and the lad behind had lost his charge case.

I also saw in the Nothing Discord that many users are requesting individual earphone replacements after dropping and damaging them.

As a unit made up of three separate parts, loss and accidents of ear (1)'s components are going to be common. To save waste and to save the consumer money, it would be great if Nothing allowed us to order these parts separately. It would also offer peace of mind to current ear (1) owners that, should anything happen to theirs, a replacement can be easily sourced.

Louis ☕️

Rob ⚡️

Great idea Rob 😁.

I think allowing users to purchase the parts they need replacing is a great shout. It also gives other users the chance to create their own colour combinations e.g. white buds in a black case, or one bud of each colour 👀.

Kastello

I like that idea! I recently ordered a replacement seat for my “gaming chair” instead buying a completely new one as it was super used and a little broken already😅

Same for my old keyboard. The spring mechanic for one letter was broken and they have send me a new key as replacement. They’ve send it directly from their headquarter warehouse out of the US, but I didn’t mind to wait a little longer for it. And guess what, after I decided to get a whole new keyboard I choosed the same company and this service was one reason.

Such little services are great for customer loyalty even if it means a little more logistic and I hope Nothing will consider such an option, also for future products. At least as long as the product is produced and maybe a year or two longer. There is nothing better than to hear, that they are still able to ship a replacement, even if the product is not on sale anymore.