Hello, I have also had this issue. I contacted customer support and these are the steps they gave me. I was not able to get it to work but if you do then plz let me know 🙂
(Also resetting the watch and/or unbinding the watch from the app does delete the data from the watch, but all of the data stays on the app and isn’t deleted, you can see it on the app but not on the watch.)
1. Please change the time zone of your phone to GMT+1:00. After changing the time zone, please manually stop the CMF Watch app and then reopen it.
*For iOS: Settings>>General>>Date & Time>>London
*For Android: Settings>>System>>Date & Time>>Region:United Kingdom
2. Please bind your watch in CMF Watch app.
Note: After the first binding, the watch will restart and you need to bind it again for successful operation.
3. After successful binding, please enter the CMF Watch app and wait for the app to automatically synchronize the time. Then, you can use your watch normally. Once done, you can restore the time zone on your phone back to your local time zone.
Note: Please enter the CMF Watch app to upgrade your watch to the latest firmware: Device update. Otherwise, if you restore factory settings or unbind the watch in the app, you will encounter the same issue and need to follow the above steps for repair again. Thanks for your understanding and cooperation.
