Thanks for your reply. In that case, our team needs to investigate further to understand the root cause. With your help capturing a log our technical will hopefully be able to identify the issue.
To capture a log:
Open your dialer app
Dial *#*#569#*#*
In the log tool > scroll down > Tap ‘General’
Make sure the Screenshot, Record screen & Bug report are set as “on” then tap Start capture
Reproduce the issue with the log tool running in the background
When the issue appears, please help save a screenshot (press the Volume- & Power buttons)
Tap the notification or dial *#*#569#*#* again to reopen the log tool
Tap Stop capture and wait until the log is saved
Once the log is generated > Tap OK
Go back in the Log tool interface
In the top right corner > Tap the three dots
Select Log list
Long-press the top-most log file and tap Copy
Open the Files app > Internal storage > NtShareLog
Find the file you created > Tap the three dots > Share > Select Drive
Save the log file to Google Drive
Once the log file is uploaded to Google Drive > Share the link.
Remember to set the “General access” to “Anyone with the link”
Once you have captured the log, please send it to me through the Private Discussion feature.
I appreciate your cooperation and patience. If you have any further questions or require additional assistance, please let me know. Alternatively, feel free to contact our support team.
