My experience with the ear (1) was ultimately disappointing.
Queued for the limited edition at the Seven Dials market kiosk . Ran out of stock so waited for delivery - which arrived late.
The ear (1) had issues. Contacted after two days of ownership and ultimately opted for a refund. The whole process took almost 2 months to resolve.
The hardware was absolutely stunning. The looks, the feel in the ears…sublime! The App which accompanied it was stripped down and simple - a deliberate choice which I appreciated.
Unfortunately having a defective unit meant I never got the best experience from it, but my biggest reason for returning it was the customer services. I felt they were not helpful, disengaged and slow in response. I was concerned that if this was the support now then it did not bode well for the future.
I wish Nothing the best of luck. I love their vision and ability to create something unique. First generation products always has issues, so I know that will improve overtime. I hope the App updates are steady and give the ear (1) a solid performance for the life of the product.
I sincerely hope you improve the customer service support and engagement. I feel that poor support will do your reputation and customer retention no good whatsoever - however good your products are.
