Ordered the ear (1)? Share your experience

Cheetosdust · 2021-07-28T14:21:15+00:00

You have followed the teases and the news, you saw the event where the design of the ear (1) was finally revealed. And now the day has finally arrived: you...

Cheetosdust

I don’t know if we have members from Malaysia on the forums yet, but this morning Nothing published a message on Twitter informing that it has started selling the ear (1) in the country.

As you can see in the tweet below, they’ll be sold through Shopee Malaysia and in “selected authorized retail stores”.

It’s also interesting that it’s teased in the message the expansion to more markets, with Nothing asking “where do we go next”?

Rudi

Me too Cheetosdust

Another milestone for us in terms of reach.

Archive (bot)

Some months late to the party…

My ear (1) black are arriving soon! Hopefully, at the beginning of next week.

So far, my experience has been perfect, especially the nice touch of translating the site and all communications to Spanish. As a curiosity, the emails are signed by “Nothing España”.

They left the facilities on Monday, and they are taking a trip through Europe, courtesy of UPS, starting in Poland. Nice idea, to acclimate them to the cold weather. 🥶

I will report back soon. 😎

Cheetosdust

Archive (bot) Many congratulations in finally getting them - after all these months, good things do come to those who wait. 😎

It’s great to read you’re having a positive experience with the brand so far, hopefully they’ll arrive on time.

There are a lot of reindeer flying around the skies this time of the year, perhaps your ear (1) black can hitchhike and arrive a little bit earlier? 😉

Thank you for sharing your experience so far, here’s to the start of an awesome musical journey. 🙌

Archive (bot)

Cheetosdust

Hehehe, thank you! 😎

I’ll give a call to my reindeer neighbor, maybe they have some contacts to bring them faster. 🦌

Will report back as soon as the reindeers arrive.

Wait, someone is knocking at the door… A pizza delivery? No, wrong door, I’m waiting for Nothing. 😅

Louis ☕️

Wow, so fast! What kind of magic did you do? Mine are still enjoying their journey through Europe. Arriving Monday according to the tracking site. 🛩️

Louis ☕️

Pleased to report that I received my ear (1) black today. Quickly downloaded the app and updated it. My initial impression of the sound was HFS!!! I’ll be honest, I really wasn’t expecting them to deliver as much power as they did for such little buds.

Previous experience of buds for me include the OnePlus Buds, which were my primary ‘work’ earphones just for video calls, and a pair of Anker Soundcore A1 buds, which were my ‘commuting/running’ buds and delivered quite a bit of bass. Nothing has ultimately just blown both of these away 😮

The case and buds are actually a lot smaller than I was expecting (which is a good thing). Plus I enjoyed the whole fast pairing and the comfyness of how they feel at the moment in my ears.

Looking forward to using these a lot more and giving a bit more of an updated report after some more consistent use. Signs so far are incredibly impressive, good job team!

Rudi

And I still get goosebumps every time someone opens theirs, Louis ☕️. 🥲
Thank you for this.

Cheetosdust

Louis ☕️ Many congratulations on getting them, lovely to read that your first impressions are even better than you were expecting. Here’s to all the future hours listening to awesome songs & podcasts. 😎

Archive (bot) Hopefully your reindeer neighbor can do some magic and you’ll get them even faster than you are anticipating. Or at least, a delicious pizza. 😋

Meanwhile, don’t forget to choose some amazing band/track to be associated with your ear (1) black. 🤓

Louis ☕️

Archive (bot) 8 days from receipt of confirmation email to me holding the babies. I’m London based so not sure if that had anything to do with quick delivery? Perhaps I was just one of the lucky ones. You won’t be disappointed when you get them, it’ll be worth the wait 😉

Archive (bot)

Louis ☕️

Just… 🤯

(And I haven’t played anything yet.)

Cheetosdust

Reindeer neighbor wizardry worked! They are here, near me, puppy eyes and everything, begging me to take them out.

I will report back, but… So far, I’m still trying to interiorize how tiny they are. And the box, oh lord, I wasn’t expecting it to be this small.

Choosing Stravinsky, his Rite of the Spring. 🖤

I’ll be back. Soon.

Cheetosdust

Archive (bot) The ear (1) are tiny… the box is tiny.. have you considered that perhaps you are a giant? 😅

I am kidding, they are indeed very tiny and way lighter than I was expecting.

Many congratulations, Fridays are the best days to get new tech products. Enjoy them during the weekend, cannot wait to read your findings. 😎

Archive (bot)

Cheetosdust

Maybe we are all giants? Because they fit perfectly on my “giant” ears. 🤭

I haven’t had the time to try them much, but so far I haven’t encountered any bug, and the time I’ve used them has been perfect. The ANC and switching between it and transparency, worked perfectly too.

Though I believe I have been looking at them for longer, and exposing them to the lens. 📷

Cheetosdust

Archive (bot) If we are all giants does that mean ants are actually one meter tall? 😆

I’m happy to read that your experience so far has been bug-free. But do tell, how does your fancy music sounds in the ear (1)?

Here, if we are talking exclusively about earbuds, Tool are sounding better than ever. 😎

Rudi

We need to see some of your shots, Archive (bot). You know the place!
https://nothing.community/d/175-ear-1-in-frame/15 😉

RobIgo

Well after using my ear(1) for a month mainly on my lunchtime runs, 2 of the in pouring rain I can safely say I’M A 100% FANBOY! They’ve never popped out of my ear, the ANC is fantastic and sound amazing.

If I lost them tomorrow I’d re-order in a heartbeat!

I love NOTHING. 🙂

ken_k

My experience with the ear (1) was ultimately disappointing.

Queued for the limited edition at the Seven Dials market kiosk . Ran out of stock so waited for delivery - which arrived late.

The ear (1) had issues. Contacted after two days of ownership and ultimately opted for a refund. The whole process took almost 2 months to resolve.

The hardware was absolutely stunning. The looks, the feel in the ears…sublime! The App which accompanied it was stripped down and simple - a deliberate choice which I appreciated.

Unfortunately having a defective unit meant I never got the best experience from it, but my biggest reason for returning it was the customer services. I felt they were not helpful, disengaged and slow in response. I was concerned that if this was the support now then it did not bode well for the future.

I wish Nothing the best of luck. I love their vision and ability to create something unique. First generation products always has issues, so I know that will improve overtime. I hope the App updates are steady and give the ear (1) a solid performance for the life of the product.

I sincerely hope you improve the customer service support and engagement. I feel that poor support will do your reputation and customer retention no good whatsoever - however good your products are.

Rudi

Hi there ken_k,

First of all, thank you for your honest and detailed feedback. Really appreciated.
Secondly, I’m sorry you’ve had a poor experience with our service. Indeed, you’ve raised very pertinent points with which we’re aligned. I assure you that we continue to be fully committed to improving our support and customer care.
Since day one, we’ve been setting up processes and departments from scratch, with no blueprint. This is why we look to our community for honest feedback so that we shape the future of Nothing together.

I’ll be passing your comments on and I hope you can continue with your contributions here so that we overcome these challenges and make you a happier Ken. 😃

Sib64

I ordered my pair on March 1, 2022, and received them on March 04, so it was very quick. I was able to track the parcel from Germany to France and its delivery in Brittany. The packaging was very well done.

Just two small downsides:🤏

1st - Immediately after sending my order, I wanted to rectify it, so I sent an email to Contact Support to ask to modify the order as I would have preferred a black one. I got the feedback that this was no longer possible. Afterwards I think that at the time my request was processed, the order was already in the tubes and therefore no longer modifiable.

2nd - Following the response from Contact Support, I received an email asking me: How would you rate the support you received?

and there are only 2 answers to choose from: 🤔

- Good, I’m satisfied

- Bad, I’m not satisfied

I think that perhaps an intermediate answer should be given, with an obligatory argument to validate this intermediate answer.

I would like to thank Noémie (Support contact) 👌 for having taken the time to reply to me, and I have therefore validated my reply with : Good, I’m satisfied. 👍

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