Congratulations on being an early adopter and being a tester for the company.
As the old saying goes, never purchase a first release from any company. It is bound to be buggy since the company is in the learning stages wrt everything, hardware, software. Frankly, NP1/NOS for NP1 was a pre-sale device. The phone 2 was an actual NP1 in a true sense since they got to understand the issues plaguing their software, hardware in NP1 and then not committing the same mistake.
It happens with all the companies. You trusted them and they failed to deliver. What were you expecting?
I am not trolling or anything. I understand the frustration. But we can move on and let this company mature enough in 5-8 years and then see if Nothing is still a brand worth considering or have they already closed down!