Dear Nothing Community,
With this thread, I really wanted to express my frustration with the Service Centre Quality and the overall.
As I did request for a warranty screen replacement (dead pixels apprearing suddenly on the phone), the whole procedure of communication with Nothing Europe is just wrong.
As you need to create an RMA code, before you can procced with the servicing experience, it had taken me over a fortnight (!) to receive one. At first, Nothing Europe were pushing me to contact the Authorized Store, which I have done. It took over 9 working days to receive any kind of response. On 6th of June 24 I was contacted by the original store that had sold me the product (Media Expert) saying that the case is currently being looked at. Little did I know that it had taken another week of no response for me to finally decide to write again to the Nothing Europe, saying that I am currently experiencing communication problems with Media Expert. Finally, on 14th of June, I have received an RMA form to fill in - and a DHL Parcel label was received.
Just sent it to the CCS (Cyfrowe Centrum Serwisowe) - let’s see how much will it take.
I forwarded the warrantly claim 2 weeks ahead (I do not live permamently in Poland), to solve the given issue - in case of delays, so that I can pick up the serviced Phone before coming back to where I live (phone was bought in Poland - no door-to-door service). Now, I would also have to cover the shipment costs, on my own.
I informed the Nothing Europe Team of maybe issuing the new RMA considering limited time spent in Poland. Nothing got adjusted (Name Coincidence).
Overall speaking, it was an extremely frustrating experience. I will probably have to ask someone to ship the repaired phone back to where I live, on my own expense.
Having considered the fact that Nothing Phone is a relatively new product on the Market, it is really imperative for a company to know how to communicate well. Sorry, but I really had to describe it. Samsung and iPhone have uncomparably better door-to-door warranty.
Best regards,