The customer service is very annoying!!

preethamyellamelli6568

I bought a Ear 1 in oct 2022, but after 5-6 months I’m facing a lot of problems like the sound is very low, very poor connectivity issue and keeps getting disconnected from the device. Then I got a replacement with another faulty Ear 1 and within just a few months the upper part of the earbuds ( the transparent frame) came off! Maybe the glue was dried out. And now the customer care tells me as the ear 1 has discontinued I have to go to a service centre and exchange them with ear 2 by paying an extra amount of 4000/- rupees. The nearest service centre is 3 day journey on train and another 3 days for coming back. It’s really frustrating, I bought nothing phone 1, Nothing ear 1, nothing phone case, nothing charger everything at a time with single payment. I used to love Nothing and I always recommend everyone around me to buy nothing ear 1 and phone and 2 other people bought Ear 1 because I recommended them

But now I’m frustrated and I hate Nothing! I regret for buying nothing product very early, not just one product, I even bought the Nothing tempered glass!

Here are the photos of the product defect!:

preethamyellamelli6568

I even read a lot of posts where most of the people who got a replacement they got a faulty product and I also got a faulty product after the replacement!!

mutasimahmed

preethamyellamelli6568 dude exact same
they i did the stupidest thing I glue it on my own and now anc does work in fact its on transparency 24/7,
Did you contact support ? what did they say ? i was out of warranty so i kept my mouth shut

preethamyellamelli6568

mutasimahmed Yeah I’ve contacted the nothing customer care, they said whatever the service centre says that’s the last option for me but the service centre is telling me that I have to pay for all the expenses for the repair and the pickup and drop service. So u glued your ear 1 on your own? What happened? Anc doesn’t work as before?