Horrible Experience with Nothing Service centers in Hyderabad

anjaneyulu_challa

Hi All,

I recently bought the ear(1) in the month of April, Everything was good till mid of July

The right ear bud was disconnecting withing a minute and I could hear the music only from the left one

I visited the second service center (Lotus Technologies) and they refused to look at my ear(1). They said that they don’t have any expert/technician. I request the nothing team to remove this entry from the website as they are not helping the customers

Then I had to visit the second one(F1 Hyderabad) where I had to wait for an hour and was able submit the product for replacement on 23rd of July

Attached the receipt

I was promised that the product will be replaced in two days. It is almost 10days now and I still haven’t heard from them

Whenever I call them they will not answer most of the times and disconnect the call when I asked them about the delay in delivering the replacement.

I was not expecting this kind of service from nothing

Can someone check on this and do the needful @Rudi @Carl

If you’re trying tag literally everyone on the forum by doing “@ all” , 1 its not gonna work, 2 please don’t attempt.

you have a better chance still with online support.

anjaneyulu_challa

Court It didn’t help, I thought shareholders might get some priority support 😔

MohdIsmail

This is the only reason i am not purchasing and suggesting my family and friends product of nothing. Otherwise all the products are dope.

And even if you raise your concern 1000 times no one is going to reply.

anjaneyulu_challa

MohdIsmail

MohdIsmail Yeah true, No one is at least bothered to respond

MohdIsmail

And they are trying to compete with Apple🤣

anunayC

Hey @MohdIsmail, your best bet would be to contact official support via: https://nothing.tech/pages/contact-support.

The forum is more of a place for investors to chat and discuss about the brand/company.

Additionally, you can also join the Nothing Discord to ask for help/troubleshooting from fellow community members on the appropriate channels: https://discord.com/invite/nothingtech

MohdIsmail

Dear, anunayC does costumer support is not about the company. If someone sharing the experience of bad costumer experience we should try to eliminate that. Think about how many costumer have been facing problem instead of trying to fix the problem you are trying to cover it. We are not the company costumer is the company and i am talking about the company.

anjaneyulu_challa

MohdIsmail anunayC

Yes I completely agree, Good user experience and customer support makes a good company