Post Body:
I am posting this to document a major support failure regarding a known hardware defect on the Nothing Ear (a), and to see if anyone in the community or support moderation team can assist with escalation.
Timeline of Events
In-App Ticket #1 & #2: Submitted two separate support requests directly through the Nothing X app reporting rapid battery degradation. The app provides no user-facing confirmation history, and both submissions went completely unacknowledged.
Direct Email Escalation: Sent a detailed email to support@nothing.tech with purchase proof, serial number, and battery degradation details.
The Response: Support offered a 5% discount code toward a new purchase.
Asking a customer to spend more money after selling them hardware that failed in under a year—while ignoring prior in-app support attempts—is completely unacceptable.
Device & Fault Details
Model: Nothing Ear (a)
Serial Number: SH10652423004731
Defect: Severe battery capacity drop (both earbuds drop from 100% to dead in under 30–40 minutes of basic playback). This is a widely documented component failure on this model after 6–12 months.
Logistics Constraints: I am currently located in the Dominican Republic. International air cargo safety regulations on defective lithium-ion batteries make shipping them back to a US warehouse cost-prohibitive and hazmat-restricted.
What Needs to Happen
A 5% discount voucher is not a resolution for defective hardware. I am requesting a working replacement unit, a 100% store voucher, or a returnless refund.
Has anyone else dealt with this 5% brush-off for dead batteries? If any Nothing community managers or support mods are monitoring this sub, please assist in escalating ticket logs for S/N SH10652423004731.
