What methods of troubleshooting have you tried?
Is your internet/data connection stable and does this issue appear on other devices using the same connection?
Have you performed a speed test to ensure your connection is strong? Such as Ookla Speed Test, or other such tests?
Finally, is this across all video playback apps? - have you tried re-installing the apps fresh and seeing any improvement?
All good things to check so that if you do need to Contact Nothing Support, they can already have this information to help further.
Fingers crossed these steps help you 🤞🏼
