MarkG13 dear Mark, are you that special? For crying out loud… do you think such contacts are given away to anyone? Get real…

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    Anonymous297 Firstly I am not “screaming” senior manager at all. I am just asking if anyone knows someone I can contact. I never said I was unhappy with the product, it’s the app that is faulty and customer service have been of no help whatsoever. But as all anyone wants to know is the issues I have and even though nobody can do anything because it’s an app problem here’s the full saga so I suggest you get a coffee.

    I have the Watch Pro 1. In August the app stopped uploading all tracked activity on my watch to the app. I reported this to CMF support to be looked into. Then there was an app update to incorporate the new Watch Pro 2 which was about to go on sale. On this update the daily distance you cover in miles or Kms was removed from the app and 3 new activity rings were added. Only 1 ring worked. So I again contacted support to ask why the distance was removed and that the 2 activity rings didn’t work. I was assured they took my concerns seriously and they had passed them onto the tech people. From then till the middle of September there were another 5 app updates and not a single issue was fixed. There were regular exchanges of messages from then and they are still ongoing. But the support people showed time and time again that they had no clue what my issues are or even what device I have. They kept saying they “understand my frustration” “have escalated them to the relevant people” . Nothing happened. With regard to the non working activity rings, I saw someone posting about it on this forum and they said that it was because I the firmware on the Watch Pro 1 that meant those rings were not able to work. That made sense, so I asked support if this was the case? No response to this, just yet another meaningless response. After more exchanges and me getting nowhere, there was at last an app update in November and the problem with the activity being uploaded appears to be fixed at last. I continued to seek a solution to the remaining 2 issues. Then about a week ago I received a response from support saying they had heard back from the relevant people and the remaining issues could not be fixed and they seemed to be prepared to offer me a replacement device (which would be interesting as my device is not available anymore). So I asked what was the procedure for doing that. Possibly 30 minutes later, I went onto the watch pro app and saw a notification about a firmware update. I did the update and surprise surprise, all the activity rings now work. There was also another app update but sadly still no distance in miles or Kms has been restored. So how can support have heard from the tech people that my issues cannot be solved when moments later another one was. What sort of support is that? This is why I want to discuss this further with a manager. I am quite sure that I am not the only person who has had poor service from the support people.

    Ok so now you hopefully have everything you want to know? I don’t want anyone telling me to contact “support” because they have proved themselves woefully inadequate. Also I don’t want to hear anyone say that this is only a community forum not a technical one as I’m well aware of this.

        MarkG13 ok I got tea. but this seems like device specific issue. coz not many people talking about this. and see it was that simple. you could mention all of this in thread body itself. may be the guy who gave email would reply way too early.
        it was that easy.

            Anonymous297 No it’s mainly an app issue. Yes the non working activity rings was a device issue which I’d seen mentioned on this forum and the recent firmware update fixed that. But everything else is a software issue.

                You had issues. But If you talk to the support like you did here. I can see why you never got satisfying answers.

                Keep in mind you talk with real people in a small company. Screaming for the manager will solve nothing.

                I will not say the support was perfect but you played a big part in not solving anything.

                  wtf984 With respect, you have absolutely no idea what you are talking about. There has been no “screaming” for a manager, I have just requested this from the support people. Because they continue to not give me someone to contact, I merely came on here to ask if anyone here knew of someone who I could contact. You have no idea of the conversations I have had with the support people over the last 3 months so please do not make assumptions. If you saw the post I made last night which detailed the whole situation you will know what happened. I said at the start of this thread that the actual details were irrelevant because they were a software issue that nobody here could fix, so what was the point in saying? But people like you kept banging on about not sharing the details, so last night I did. Has anyone responded to the full information? No. I could say more to you and other people who have responded without thinking, but I really can’t be bothered.

                    Even if you talk with a senior manager, there is nothing the person can do except to forward your feedback to the app developer. The customer support manager wouldn’t have any insights to the coding of the app which is causing the issue. At most they can take in the device for repairs or, offer refunds if that’s in the terms of use. It’s not in ANY company’s interest to reveal the particular of a backend staff due to the potential harrassment that can occur. If you need to escalate an issue, do it within proper channel.

                      Zacksq With respect you, like so many people who have replied to this post are missing the entire point of it. I just don’t understand what is so difficult. I am just trying to find the contact details for a manager within CMF so I can discuss the poor service I have received from the support people in relation to the issues I have. That’s it, nothing more. I am not asking this person (if I can ever find them) to solve my problems and I have never said this at any point in this thread. I know the tech people are the ones who deal with that and I haven’t asked to contact them either. Nor have I asked people here for technical advice because I know it is just a community forum. Why have so many people failed to understand what is basically a simple yes or no question?

                      If any of the moderators are around, could I please ask you to delete this entire thread because I’m fed up with having to defend myself from people who just don’t understand what I’m saying? Thank you.

                          MarkG13

                          People get the point.

                          There are two problems.

                          1. The things that are wrong with your product.
                          2. The way you are approaching these problems.

                          You have to accept you won’t get in touch with any CMF senior Manager with your tiny problems.

                          We can’t read what the support said but we can read how you behave on a community forum. And that tells us how you talk to the support probably. You are not that entilted, you are not that important.

                          There is no need to defend yourself if you act right.

                              wtf984 Well might I ask you how you would approach things as you mention in your point 2 please? If there’s something I can learn from you I’ll be happy to try it.

                                Zacksq I’m way ahead of you there. Already done that and had a reply that yet again doesn’t understand what I’m asking for, instead they say they are looking into my issues, 2 of which I have already told them seem to have been solved.