How to contact a senior manager in CMF?

MarkG13 · 2024-12-06T20:41:44+00:00

I'm trying to get the contact details of a senior manager within CMF. I have asked CMF "support" several times already and they just ignore it. Can someone please help me find someone?

Anonymous297

MarkG13 ok I got tea. but this seems like device specific issue. coz not many people talking about this. and see it was that simple. you could mention all of this in thread body itself. may be the guy who gave email would reply way too early.
it was that easy.

MarkG13

Anonymous297 No it’s mainly an app issue. Yes the non working activity rings was a device issue which I’d seen mentioned on this forum and the recent firmware update fixed that. But everything else is a software issue.

Anonymous297

MarkG13 hopefully this all gets fixed in future updates.

wtf984

You had issues. But If you talk to the support like you did here. I can see why you never got satisfying answers.

Keep in mind you talk with real people in a small company. Screaming for the manager will solve nothing.

I will not say the support was perfect but you played a big part in not solving anything.

MarkG13

wtf984 With respect, you have absolutely no idea what you are talking about. There has been no “screaming” for a manager, I have just requested this from the support people. Because they continue to not give me someone to contact, I merely came on here to ask if anyone here knew of someone who I could contact. You have no idea of the conversations I have had with the support people over the last 3 months so please do not make assumptions. If you saw the post I made last night which detailed the whole situation you will know what happened. I said at the start of this thread that the actual details were irrelevant because they were a software issue that nobody here could fix, so what was the point in saying? But people like you kept banging on about not sharing the details, so last night I did. Has anyone responded to the full information? No. I could say more to you and other people who have responded without thinking, but I really can’t be bothered.

Zacksq

Even if you talk with a senior manager, there is nothing the person can do except to forward your feedback to the app developer. The customer support manager wouldn’t have any insights to the coding of the app which is causing the issue. At most they can take in the device for repairs or, offer refunds if that’s in the terms of use. It’s not in ANY company’s interest to reveal the particular of a backend staff due to the potential harrassment that can occur. If you need to escalate an issue, do it within proper channel.

MarkG13

Zacksq With respect you, like so many people who have replied to this post are missing the entire point of it. I just don’t understand what is so difficult. I am just trying to find the contact details for a manager within CMF so I can discuss the poor service I have received from the support people in relation to the issues I have. That’s it, nothing more. I am not asking this person (if I can ever find them) to solve my problems and I have never said this at any point in this thread. I know the tech people are the ones who deal with that and I haven’t asked to contact them either. Nor have I asked people here for technical advice because I know it is just a community forum. Why have so many people failed to understand what is basically a simple yes or no question?

If any of the moderators are around, could I please ask you to delete this entire thread because I’m fed up with having to defend myself from people who just don’t understand what I’m saying? Thank you.

wtf984

MarkG13

People get the point.

There are two problems.

The things that are wrong with your product.
The way you are approaching these problems.

You have to accept you won’t get in touch with any CMF senior Manager with your tiny problems.

We can’t read what the support said but we can read how you behave on a community forum. And that tells us how you talk to the support probably. You are not that entilted, you are not that important.

There is no need to defend yourself if you act right.

MarkG13

wtf984 Well might I ask you how you would approach things as you mention in your point 2 please? If there’s something I can learn from you I’ll be happy to try it.

Zacksq

@“MarkG13”#p12023

Even if it’s the customer support processes, go through proper channel? https://nothing.tech/pages/contact-support

MarkG13

Zacksq I’m way ahead of you there. Already done that and had a reply that yet again doesn’t understand what I’m asking for, instead they say they are looking into my issues, 2 of which I have already told them seem to have been solved.

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