Anyone else had experience of Nothing’s poor customer service? In early January my Nothing CMF1 phone started to charge really slowly. After trying several things, the Third Party cable I use in my car sorted things. The original cable was the problem.
Asked Nothing customer services for a replacement cable under warranty (bought in August). Over 3 weeks later and I’m still waiting. Would I like to wait 3 weeks if it was the phone that needed replacement?
The contact centre isn’t the problem. It’s the decision makers behind them that are so slow. They did come up with a solution a week ago. They’d send me a discount code. They were out of 100cm cables, would a 180cm one be okay? Of course, I replied.
Put the discount code in. I still have £7 to pay… £3 postage & £4 difference between cable prices. They’re joking, right? So it’s back to the call centre. And another wait. Want to complain? There’s only one solution… the contact centre.
Love the phone. But would I take the risk of buying another or upgrading, if I know I’ll wait weeks for a replacement if something goes wrong? Don’t think so. It’s goodbye Nothing when I next replace.
