TECHxARNOB After sending the mail, I just got a mail telling me that I will receive another mail within 48 hours
Smii It’s normal for support systems to have a service level agreement, and if they’re saying you’ll receive another email in 48hrs, they’re telling you what to expect from their response time. This is helpful - you’re being communicated with.
TECHxARNOB Smii broh? I sent the mail 4 days ago, they replied and said they will get back to me within 48 hours. Now it’s 4 days
Coldpaw TECHxARNOB Four days ago, there was a weekend inbetween, support usually doesn’t work saturday and sunday.
TECHxARNOB Coldpaw bro you know what? You are showing me a good logic. But the thing they should add is within 48 working hours, but they didn’t
TECHxARNOB Anonymous931 Bro I didn’t sent the tickets from their website. I sent it directly phone feedback, and when the reply they should mention that
Anonymous771 TECHxARNOB I know they wouldn’t even fix the problem even if they reply you within their timing
ShimChacko Be glad that you’ve received a response and actual customer service not like other brands just ghosting
Smii So we’ve happily determined that the support isn’t bad, it’s just a phenomena called “the weekend” Support are UK based too I think, and it’s been a bank holiday weekend (Monday off)
GeraltRivia1993 Good luck. Support don’t read mails and their answer looks like AI… Very poor customer support.
Jozf Benestin🇮🇳 Anonymous771 no bro I have reported an haptic feedback issue on Instagram and they requested bug log file and i send it to them and they fixed that with an software update
ArkodeepSen This is not rocket science. Nothings is not up to the mark with their support and no, its not improving in India. Other brands service are not that great but they’re fast. For some brands a battery swap on a modern phone takes about 1-2 hours on a busy day.
TECHxARNOB So everyone who was telling everything is ok, it’s 28 aug still no reply no fix, now defend you??
