Dead WiFi issue not being acknowledged or fixed.

JohnAnderson529

It’s been a couple of months since this issue has come up, and it’s not just me. On Phone 2, WiFi goes completely dead, unresponsive, and you’re not able to turn on the toggle at all. When I first faced this issue, I tried every possible thing to try and fix it, but nothing helped. Ended up factory resetting the device, and I was glad that it was fixed then. But after a few weeks the issue is back up again. This time I got it to work after countless restarts every time it happened, and it happened quite often. But after the latest 3.2 update, it’s completely unresponsive again from last three days.

I raised the concern with the customer service, they just said that I can send in my phone for repair and I’ll have to pay since the warranty is expired (I bought it on launch). They don’t seem to understand that this is a software issue. And countless other users on Reddit have reported this same problem on their Phone 2. But none of us can actually do anything about it other than just rely on mobile data all the time, which is simply not practically convenient or useful.

I would like to ask others if they have faced this issue and would request the Nothing team to look into this matter.

Here’s a link to my original Reddit post. https://www.reddit.com/r/NothingTech/s/BcxoWnQck0

rb2xn

The issue still occurs to a lot of people. It’s 100% of software issue. Just have to hop that they decide to fix it one day

JuehuiLim

Yep this happened to me when my phone 2 restarted itself few weeks ago. 100% a software issue because wifi will come back on it’s own, without knowing when, it’ll just work again. But if the phone restarts, wifi will be dead again, and the cycle begins. Currently waiting for the wifi to come back the 4th time.

zephery

it happen to my phone 2 now, march 20, 2026 and not opening until now even hotspot not working

Mateusz_RYQZxmddsR

did you manage to find a solution?

itc_c

Why don’t you do to the service center and demonstrate it live to them? That after resetting it works?

MrGheo

Same issue here. Experiencing it daily already… And now even with restarts it won’t fix.

Tried all the internet solutions.

ThamodaranRavi

I have been facing this issue from past 2 months, never knew it was from long back.

Its not just the WiFi, I have the issue with the Bluetooth also.

Both play at their own terms, Either one works after the restarts the wifi stops working and bluetooth starts working.

its been an irritating months now, I thought they would have addressed it in the latest update 2 or 3days back, but no……. it seems to be the same.

Pls let us know if it ever gets fixed.!

MrGheo

I sent bug reports through the phone feedback tool. So that it collected a lot of data about the bug and hopefully they can figure out what it is.

But from my talk with support… it looks like they only got my message and their best response was making pay to fix my phone because it’s out of warranty.

When I mentioned about having sent the bug reports then they requested them because they didn’t have it … so I sent them again by uploading the files to Google drive and sending the links. So… it doesn’t give me confidence that they have a good system to figure out issues or at least that there are communication problems.

Also, this is a niche brand and I can’t get it fixed locally so half of my cost would be shipping …

As much as I love the idea of Nothing, in the future I’ll buy a more mainstream brand that I can find service stores for near me.

I mean for the same price I could get a Nothing Phone 3, I can get a Samsung S24 Ultra 512GB… (with warranty)

ThamodaranRavi

MrGheo

This is the their latest reply, i hope they would take a step on this else. I’m going to throw this phone and break it again.

MrGheo

ThamodaranRavi oh… so you went to the service center and they did a replacement? Insane issue.

josephex78

ThamodaranRavi ah yes. They are taking this issue seriously and have sent it to the relevant team. I’ve been sending a report since last year, with every update that my phone gets, the update doesn’t fix it. But of course they are taking it seriously. Ever since they released their new OS version, it has caused this issue. I bet they didn’t even test it properly to make sure it works on the Phone 2. They most likely just chuck the updates made for the other models on the Phone 2 and called it a day. If it works, it works, if not then boo hoo.

MrGheo

So… yeah… basically they won’t try to debug this issue for anyone since basically all the nothing phone 2 phones they sold are out of warranty, mine included. If it was only me, only my isolated incident, I would have understood. If only it was me with the issue… but I’m not.

This is my response. In this case paying for a repair just feels like a risk. There’s a possibility this will happen again in the future and I don’t want to take that risk so I have to pay them again.

It’s better to just quit buying nothing brand.

AGu

I bought the Nothing Phone 2 when it first came out in July 2023 and have been happy with it, recommending it to whoever needs a new phone. I even wrote positive reviews on different forums, some of which have tens of thousands of views (according to Google).

Until this past February, where out of nowhere, my pristine condition Phone 2’s WiFi stopped working - grayed out toggle. I scouted every online forum and was surprised by the number of Nothing customers with the same issue, to the point that here were even “fix” videos on YouTube. (And Phone 2 wasn’t the only model with this problem)

Needless to say, I tried everything, several times, multiple restarts, hard/soft restarts, until I did a full wipe/reset - which still did not fix the issue. Luckily, I have 100GB/month cell plan and only used 94GB, which is 9 times my monthly average of 10GB cellular usage (all due to the inability to use WiFi!)

There was one day when the WiFi suddenly started working and stayed on all night until it grayed out again - this proves that it is 100% a software issue.

A few weeks ago, the WiFi started randomly working again, and I was happy thinking the problem had ended, until the problem came back after about 6 days, haven’t connected to WiFi since. Even more frustrating, the SIM/cellular started shutting itself off and turning back on randomly without reason. For example, it happened this morning while on a call, but came back and stayed on all day.

This is a software issue, I want to give Nothing the benefit of the doubt, since they are a new company with new software. The market needs more differentiated players in the mobile handset space - but this has been so frustrating I no longer can recommend the company and am seriously looking at Samsung, Google Pixel, or even Apple (if the foldable rumor comes true).

Such a shame.

(and for the record - I have dozens of decade-old phones like iPhone 7 and Samsung S9, which, even though they have obsolete software and batteries, are still able to connect to WiFi and maintain a constant cellular signal)