Does the Feedback Submitted via Settings Really Reach the Nothing Team?

sumukh_kulkarni3

[UPDATED]

I’ve been regularly sharing feedback and enhancement suggestions for Nothing OS through the Settings → System → Feedback option on my Nothing Phone 3. Every time, I only receive an acknowledgement email, but I’m not sure if my feedback actually reaches the product or development team for review.

Do they really consider user-submitted feedback from this channel, or is it just a formality? I genuinely want to help improve the OS — it’s already great, but has so much potential for new features. Just wondering if it’s worth continuing to submit feedback this way.

Anyone here has clarity or experience with this?

UPDATE[30/Oct/2025] : I’ve been facing actual OS-level issues and have raised them multiple times through the Feedback option on my Nothing Phone (3). But looking at the kind of responses I’ve received, it’s very clear that this feedback isn’t reaching the concerned technical team. Instead, I keep getting the same generic “Please visit the service centre” response every single time, even for issues that are clearly software-related.

If the solution to every feedback is just “go to a service centre,” then what’s the point of having a Feedback option built into the OS? It completely defeats its purpose. I genuinely wanted to contribute toward improving Nothing OS, but it now feels like customer feedback is being ignored altogether.

SO I SUGGEST, PLEASE DO NOT WASTE YOUR TIME REPORTING ISSUES ANS FEEDBACKS.

Derren

sumukh_kulkarni3

Yes, it does. This is the official and best method of making sure your feedback and suggestions reach them team.

Not all submissions need or get a response, but it likely depends on the type of issue you’re raising along with it’s priority level.

You can also discuss your feedback here with other community members. The team may monitor some discussions here but it is worth noting that the community platforms are not the best way to raise support queries.

saxman

It works. I reported a bug last month and got response that it is indeed a bug, and it will be fixed very soon. Still not fixed btw, but they do read it, and im sure they will fix it eventually.

sumukh_kulkarni3

saxman Updated comment Seems like it doesn’t. updated thread with my comments

saxman

sumukh_kulkarni3

I just found a new bug and reported it today, ill let you know if and when they reply to me.

sumukh_kulkarni3

saxman I know their drill. First you will get a mail which says to follow some basic steps to resolve the issue which your facing(which for sure anyone with basic knowledge would have done that before raising the issue). Then if you reply them saying that the steps are not working then they will ask you to visit nearest service centre. That's it. It won't reach the people/team who actually care about these issues. This option really serves no purpose. This is just for name sake. If your issue is already identified by their QA team,Then only they will fix it. No Fs given for customer feedback.