I think it’s time we openly talk about this.
When we report issues through Settings → Feedback, a ticket is created — but based on my experience, it’s almost always routed to a non-technical support team. And the responses we get are honestly pathetic.
Totally irrelevant replies, generic troubleshooting steps copied every time, and the most annoying “factory reset your phone” solution for literally every issue.
I’ve reported 3-4 real bugs so far in Nothing OS 4.0 — bugs that are also reported by dozens of users in the community. And for all of them, the only response I got was:
➡️ “Please visit the service centre.”
How exactly is a service centre supposed to fix software bugs instantly?
For my recent Android Auto issue after updating to Nothing OS 4.0 (again, widely reported by others), support even went as far as blaming my car instead of accepting the issue and forwarding it to the development team.
And here’s the real problem:
🚨 User-reported issues are NOT reaching the development team.
They’re getting lost in long, repetitive, back-and-forth email chains. I have proof — and I’m sure many others do too.
After multiple rounds of irrelevant replies, any customer will eventually lose patience, stop responding, and the ticket gets quietly closed. No resolution. No analysis. No escalation.
Every single reply is just:
Generic template response
Basic troubleshooting
Zero technical investigation
No communication to the engineers who can actually fix the problem
This system is broken.
✅ The only workable solution:
Create a dedicated technical support escalation team whose sole job is to analyse user-reported issues and forward verified bugs to the development team.
I’m absolutely confident about this:
If these issues reach the developers, they will fix them.
The problem isn’t the dev team — the problem is that the reports never reach them in the first place.
Until this gap is fixed, genuine bugs will continue to go unnoticed, customers will continue to get frustrated, and Nothing OS will continue to carry unresolved issues that could have been fixed months earlier.
Nothing can do better. Nothing should do better. And it starts with proper technical support.
