Ear 2 Glue issues

rohit_darane · 2024-01-17T08:05:34+00:00

https://s3-nothing-prod.s3.eu-central-1.amazonaws.com/2024-01-17/1705478692-558854-ear-2-image-2.jpg https://s3-nothing-prod.s3.eu-central-1.amazonaws.com/2024-01-17/1705478692-734306-ear-2-image-1.jpg My Nothing ear bud 2's left ear bud casing separated because of a glue issue wherein the service centre says, "you are the first customer with such issue and this is a physical damage".Isn't there first for anything in this world. Looking at the image, closely which I ⁬have uploaded, you can clearly see the defect in the glue worn out after a brief use of just 6 months. Also, in previous ear bud series we have seen this problem. I am now more concerned since I have Nothing phone 1 and watch too in order to create Nothing ecosystem around me for if these things break down I ll be helpless. Nothing is not living upto its reputation and over a period of time their reputation is going to be NOTHING! With this ideology, nothing will never win the hearts.

AhmadSuffian-dinZah_w3iEIUMKHy

Also have the same issue, contact the support but the said stop support for Nothing Ear 1. i just bought before they launch the new nothing ear(2). contact customer Support but they reply Nothing we can do because my version out of support while my warranty still valid that time. Now need to glue it every week.

SreehariS

I also have this same problem I upgraded from ear1 to ear 2 by paying extra 4000rs and they only given 3 months warranty for the product and after 4 months new ear2 also detaching worst experience ever most of the people facing this problem they don’t even care to improve their quality and after sale services are very worst

JeffreyLopez

rohit_darane , this happened to me as well, i work outside, in 97 degrees weather. And the came apart , super glue work!

ivanet12

JeffreyLopez is it safe to use super glue?

JeffreyLopez

ivanet12 yeah still working

Alefgard333

ivanet12

Happened with my (2)s, both sides! I asked customer service if I can have it repaired, told me they have no service center here (TH). I repaired it myself with some super glue and some scotch tape. Works but aesthetics is gone 🙂

Amaan_zIWzogqZ8s

This has also happened to me last week. Was wondering if it’s worth calling up

SouravGope

Happened to me as well but in both ear 2 buds left and right. Not at the same time though. But I used a quick glue to fix it. But I am shifting towards OnePlus buds pro 2 now.

KamilJankowski_celigulFdG

Same issue here. I can accept the glue issue if they own it, but the customer service refused the warranty because the bud separation is a mechanical fail (well yes - the glue does not hold the two parts together anymore).

N_khilkohli

Same i experienced in service center,

The service center team behaved the same way with me. Without properly checking, they said it was physical damage and wouldn’t be covered under warranty.

SAJITHSALIM_DyrLZipjW6

rohit_darane

I also facing the same issue.

Un luckily I lost the outer cover without any recovery, I don’t realise that it losses because at the time it’s on my ear and one of friend noted it and tell me.

Worst customer care experience.

Luckily the inner black plastic piece just escaped from loss.

Need to buy a Flex quick glue or Super glue with Nothing Buds.

I am using the Nothing Phone- 2 too, Now i am afraid of replay from the Nothing Support team that if any warranty claim issue or any complaints happens to phone future.

Once up on a time we trusted the brand OnePlus & the man Carlpay so we trusted and purchased the new brand called Nothing without any feedback.
So please don’t loss that trust, Try to think about the Oneplus situation now.
You guys are also surprises us once and that you guys also fed-up us now. Why you do like this. What you get it from this.
Feed back 3/10 👎🏽

MIHIRBHATT

It’s the same with ear 2’s TBH really saddened by this. Won’t be opting in to but their products again. Honestly this means that the product is now exposed to the weather and you can’t really use it with seriously risking an explosion on your ears. Feeling stupid should have bought the more expensive AirPods TBH !!!!

LurveKukle

rohit_darane Happen on ear(1) too is suck i tell customer support on twitter is seem like It’s like I’m the one who broke it, not to mention the poor plastic finish and the molded seam, which makes my ears swell when I wear it because it pokes skin around my ear canal. It happened 2 years ago

Rohitks16

I have ear buds (2) and the left cover has come off. Is it because of that it is not getting connected with phone. Only the right ear bud is detecting and getting connected. Have anyone else faced such problem?

Patricio

Same issue. Purchased Dec 2023. Nothing might not do anything about it, but the store I purchased it from is obliged to process a complaint up to 3 years regarding manufacturing errors (here in Sweden). Bad glue and normal use meets this requirement in my opinion, as long as there is no evidence of physical damage/abuse.

RajeshParmar

even i have purchased on 2023, same for me also that cap is fall somewhere,

AkashKumar_hv3iVU17jn

rohit_darane am having the same issue, after 4 months when warrenty expired

ShreyashPatel

When Nothing launched its first product in India, I purchased it with pride (Date: 17-08-2021). I was genuinely impressed with the sound quality and quickly became a fan of the brand. However, after two years of use, the earbud cover on the left side of my Ear (1) detached.

I contacted customer care and visited the service center for the free device check-up offered for Nothing products (on 11-09-2023). Unfortunately, I was informed that this issue was not covered under any warranty. Even more disappointing was that they refused to repair it, even though I was willing to pay for the service.

If your own service centers cannot repair your products, then who can? What is the purpose of having service centers if basic repairs aren’t supported? I want to clarify that I never tampered with or attempted to open the earbuds — the detachment clearly appears to be due to poor adhesive or build quality. I strongly believe Nothing should take responsibility for this issue.

At that time, I was offered a deal to exchange my old earbuds for the newer Ear (2), and I decided to go ahead with the offer.

However, after just a few months of use, I am now facing the exact same issue again — the earbud cover has detached. It’s frustrating to see that this design flaw still exists in the latest product. It appears that Nothing has not taken customer feedback seriously or addressed this recurring issue. Despite knowing where the fault lies, customers are still being given the same standard response.

I’ve attached images of both my original Ear (1) and current Ear (2) to clearly show the problem. I sincerely hope that Nothing takes this feedback seriously and works toward providing a permanent solution and better customer support.

Hope the company listens to customers’ genuine experiences, as CEO Carl Pei is known for valuing customer reviews and resolving issues. Let’s hope this doesn’t happen with future products.

Additionally, I miss the ear tap feature that was present in the Nothing Ear (1) — the single tap, double tap for receiving calls, and swipe up/down for volume control. Currently, pressing the button on the bottom tip is inconvenient and tricky, especially for those with broader fingers. Please consider bringing back this feature as it is a time-saver and more user-friendly