Hi, @Derren

I received my Ear (2) on January 2nd this year. Recently, I’ve been experiencing connectivity issues with my laptop.

ISSUE DESCRIPTION:

Normally, when I connect my earbuds to my laptop, it shows “Connected mic, audio”. However, in the last few days, it only displays “Connected” (without audio and mic). Consequently, all audio plays through the laptop’s speakers. It seems (to me) my laptop is treating the earbuds as a regular Bluetooth device instead of an audio device.

TROUBLESHOOTING STEPS TAKEN:

  • Restarted my computer.
  • Ensured Bluetooth is turned on and functional.
  • Updated Bluetooth drivers through Device Manager.
  • Forgot and re-paired the earbuds.
  • Ran the Bluetooth Troubleshooter.
  • Set Bluetooth Support Service to automatic.

I observed an unusual behavior in my sound settings (in control panel). When my earbuds are not connected, they are listed in the playback tab.

However, as soon as I connect my earbuds, they disappear.

DEVICE INFORMATION

OS - Windows 11
Version - 22H2

PC Model - Asus Vivobook S14 OLED
(model number - S3402ZA)

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I understand that technical issues can sometimes be complex, and I appreciate your time and assistance in helping resolve this matter. If there are any additional details or diagnostic steps you require, please don’t hesitate to ask.

Thank you in advance for your support.

Related discussions
2 months later

Did your issue get resolved? I’ve been facing the same issue on the same device.

    3 months later

    Looks like I have the same issue. As long as the buds are in the case and it is open, they are connected to my PC. Mic works, audio does not. If I put them on, I have no sound and after some 30 seconds the device disconnects from my PC. Buds work OK on another PC I have. I already did everything posted above with no luck. 7800×3d on Asus Rog Strix B650E-E with integrated BT. Win 11 Pro 23h2

      a month later

      KevinCalz_ Hi, have you perhaps maanged to find a fix? Experiencing the same issue right now

          11 days later

          It’s very disappointing that we can’t personalize sound and utilize ANC in Windows.

          2 months later