CMF Phone 1 warranty experience in India – display issue & service center response

Mr.Some0ne

I’m sharing my experience with CMF Phone 1 warranty support in India so others can make an informed decision. This is not a hate post—just a genuine user experience.

I reported an AMOLED display issue where the status bar icons leave a visible shadow / image retention, especially noticeable on light backgrounds. I raised this issue within the active warranty period.

Apart from this display issue, my phone has been working perfectly fine. There are no touch issues, no battery problems, no audio issues, no heating, and no abnormal behavior that would normally be associated with liquid damage.

At the authorized service center, I was informed that the Liquid Damage Indicator (LDI) was triggered. However:

• No liquid-damaged components or corrosion were shown to me

• The diagnosis report and estimate do not mention any specific liquid-affected parts

• The reported issue remained limited to the AMOLED display

Despite this, I was given a repair estimate of around ₹13,000, which included display and mainboard replacement, for a phone that originally cost around ₹15,500.

When I contacted Nothing India Support, I repeatedly received responses stating that the device had “sustained liquid damage” and was therefore out of warranty. However, no clear technical explanation was provided explaining how liquid damage caused the reported display issue, or why a mainboard replacement was required when the phone otherwise functions normally.

I also received messages saying they tried to contact me by phone, but I did not receive any calls and my number was active at the time.

After multiple emails and repeated template-style replies without technical clarification, I decided to stop pursuing the case further—for my own mental peace.

I’m posting this only to share my experience and not to accuse or discourage anyone. I believe transparency helps users make better decisions.

SnapDark

Mr.Some0ne Which City?

Mr.Some0ne

SnapDark Gorakhpur (uttar pradesh)

Coldpaw

Unfortunately these liquid damage indicators are in every phone and no manufacturer will explain any further actual liquid damage once these indicators have been triggered. Once triggered, your warranty is screwed, even if the internal components don’t show a single sign of damage.

Does the display of your phone shows actual burn-in or just ghosting / image retention which disappears after a short while? If it is the latter, a new display most likely won’t fix the issue, as it’s just the result of the budget panel they used in those phones. I can even see ghosting on my much more expensive Nothing Phone (3), again showing they simply aren’t using good quality panels.

Mr.Some0ne

Coldpaw

Yeah, this lines up closely with what I experienced.

Once the LDI was mentioned, everything stopped — no discussion about whether the issue was burn-in, panel quality, or normal OLED aging. Even though the phone works fine apart from the display, the warranty conversation basically ended there.

Also, since the shadow is always present, just more visible on white screens, it doesn’t feel like temporary ghosting anyway. So paying for a replacement with uncertain results didn’t make much sense to me.

Coldpaw

Mr.Some0ne Have you tried contacting Independent repair centers? Since the mainboard is obviously fully intact and working, you only need the screen, which should obviously drastically lower the repair quote. The trouble with Nothing typically is the (un-)availability of spare parts. You might still want go give it a shot and ask around. Nothing and CMF seem to be a much more prominent brand in India than in western markets, so maybe the repair shops have better access to parts.

JP

Coldpaw yes… display panel replacement costs around with 3500… service center try to replace battery also…i don’t know why…

Display replacement outside service center will definitely cost less …