
Hey Nothing Community,
I am facing a horrible service experience with my 2-month-old Nothing Phone 4a. Within 15 days of purchase, it started showing a constant “Dirt on lens” error on all 4 cameras (3 rear and 1 front selfie camera). The lenses are 100% crystal clean from the outside.
I visited the authorized service center 3 times, and here is what happened:
1. First visit: They just cleaned it externally. Didn’t work.
2. Second visit: They flashed the software twice. Instead of fixing it, they DOWNGRADED my phone to an older March 2026 build (IND). My May update and Essential Voice feature are completely GONE, and my OTA pathway is locked. “Check for update” does nothing!
3. Third visit: They kept my phone overnight for “observation” without giving any physical job sheet or receipt. Now they are demanding 1 MONTH to source camera parts.
To hide their failure, the service center took back my previous physical job sheets and didn’t even send a digital copy. My official Support Ticket ID is 1829934.
Is this how Nothing treats its customers in India? I am stuck with a downgraded software and a broken camera on a brand-new phone. Need urgent intervention from community managers or senior support staff!