Hey @malfunk
Thank you for reaching out and detailing the issues you’re experiencing with your camera and related features following a recent update. I’m here to help.
Firstly, I recommend clearing the cache and storage of your camera app. This process can help eliminate any temporary files or data causing the app to malfunction. Please note clearing the data of the camera app will reset it to its default settings.
Here’s how to clear the cache: Open settings > Apps > Camera > Storage and Cache > Clear cache & Clear storage
If the issue persists, we may need to investigate further to understand the root cause. In this case, we ask that you capture a camera log. With your help, our technical will hopefully be able to identify the issue and fix it in a future update.
Please follow these steps:
Open your dialer app
Dial *#*#569#*#*
In the log tool > scroll down > Tap ‘Camera’
Make sure the Screenshot, Record screen & Bug report are set as “on”
Reproduce the issue with the log tool running in the background
When the issue appears, please help save a screenshot (press the Volume- & Power buttons)
Tap the notification or dial *#*#569#*#* again to reopen the log tool
Tap Stop capture and wait until the log is saved
Once the log is generated > Tap OK
Go back in the Log tool interface
In the top right corner > Tap the three dots
Select Log list
Long-press the top-most log file and tap Copy
Open the Files app > Internal storage > NtShareLog
Find the file you created > Tap the three dots > Share > Select Drive
Save the log file to Google Drive
Once the log file is uploaded to Google Drive > Share the link.
Remember to set the “General access” to “Anyone with the link”
Once you have captured the log, please send it to me through the Private Discussion feature.
I appreciate your cooperation and patience as we work to resolve this issue. If you have any further questions or require additional assistance, please do not hesitate to contact our support team.
Sincerely,
Tom
Customer Experience Manager
Nothing Customer Support
