Is there something wrong with Nothing?

Draco

Like the haven’t post about anything after the Collab with CHARLIE XCX on X . Where as on Instagram they have been just posting about 4A.So my question here is everything is okay with NOTHING or they are facing some problems. So that we can wait for the process to get end . Being soo quiet is sometimes scary :⁠-⁠). Ik this post will feel like many other’s have written the same thing but my perspective is from the Company side like it they are okayyyy ? .

Arpan

Draco seems like they abandoned the community :/ but yea it’s been a slow spiral of this all along, where they have been slowly moving away from the interactions and all we are left with is disappointed people

Coldpaw

But is that really the case? In May they posted two interviews with Nothing staff, personally I especially enjoyed the one with Esmé and Lucy regarding color and material choices. We had a new photo challenge anf last but not least the Q1 Board Observer got posted.

Currently no new products have been announced, the initial hype regarding 4a series naturally vanished multiple weeks after release. I think we had the Ear Open in blue color, but that’s hardly a new product.

Personally I am less active for example because my NP3 just works, I am mostly satisfied with it and, the more pressing reason, I simply don’t “feel” this place anymore. The constant requests for stuff like Liquid Glass rip-offs, video and live wallpapers, people want to be stranded on dynamic islands and so on - all stuff I have zero interest in and their absence being partly the reason why I went with Nothing in the first place.

Arpan

Coldpaw true but we can also see that the consistency has been a bit less, not saying they stopped completely but it feels like the things have slowed down a bit more than usual, like for example we all know how the photography challenge was gone suddenly before returning this month but yea, I’m not blaming them for being quiet but there is a bit of silence nowadays

JP

Arpan maybe they are working on something… 🤔

Users can always start something new…like contests or some game kind of discussions where people posts screenshots and people rate them… 🔥 there is already one going for cats/animals pics and that’s very good 🤩🐶

Arpan

JP okay but aren’t they supposed to have different people for different things? Like the people majorly talking here are managing the pr department of nothing right? That’s the reason when someone complains we tell them to go and ask the support, because people here are to make the community and build connection to retain customer base if I’m not wrong? Im not sure but I’m just thinking about the perspective that they have people to run the insta posts and other social media and most probably have people to run this place too

Also yes we should keep these posts going

JP

Arpan yup… nowadays there are full fledged social media handling teams in big companies… but i don’t think nothing has that team or specific people because you can check most of the time there are mo active team members…so they must have some other responsibilities… i might be wrong..

Most of the people you see here are mods and few team members and 1-2 from IT team who tales complains from actual users…

Draco

Arpan that’s freaking reall . I guess something is cooking and Ig like how they did the updates for all the devices I think they will do like this I’m not sure but I think 🤔. What you guy’s think

Arpan

JP if thats the case then can’t do anything, we can just run the community until it’s squeezed out of all the entertainment. Nothing’s one big factor was the community and the direct connection of the brand to consumers, heck even oneplus started off with that note, but soon shifted to become another generic brand once Carl Pei left, and now nothing is abandoning the same concept again. No hate as I love the idea they have and really wish they keep this alive

@ “Draco”#p284250 then let’s pray they’re cooking something really good this time, because the community is split and we really need nothing to do a wonder to make people trust the brand again, I don’t hate what they’re doing but still being in the waitlist of the essential widgets pisses me off sometimes, so hopefully they do something good

Draco

Arpan yess let’s wait for it 🛐

JP

Arpan yup… let’s see what happens … community will stay but the people who really make this place good will left , already so mamy helpful people left this community just because some users make their motto to hate brand and hate/abuse/troll every single user who says anything nice about brand or device and ruins almost every discussion 😵‍💫

Community will never go down but it’ll become just a place where users come and post their issue like it’s a support chat and never come online again…

grepGander

I just scrolled down their YT channel and they are as active as ever (posting 1 video on average every 1-2 weeks):

Same for “Shorts”. Same for other social media, and community posts here (lasts one was four days ago, and between that and today were two days of weekend) 🤷🏻‍♂️

Draco

grepGander hmm 🤔

Arpan

grepGander i think it’s more about what the community has filled up with, most of us aren’t sitting with the community on standby, for me it’s opening it for one hour max, scrolling through all the latest forums and talking if I feel like it’s interesting, but nowadays it’s just people complaining over the lack of iphone feel, that’s where the people are going wrong

Next there’s people with actual problems, why? Because nothing’s support is absolutely weird, mostly ai generated unless you send 3 mails after which a person would respond. Maybe fix that so people don’t have to come running to the community to fill up the already crowded place ,not blaming people with genuine issues it’s just the way of expressing their problems have been weird, like if you really want an ai assistant to reply, atleast make it reasonable, and not something that searches up chatgpt and replies with the most generalized response. If you look into the older forums, it was actual discussions, be it positive or negative, and people kept it respectful and talked normally instead of jumping with all guns blazing and each other just for the conversation to end in awkward silence because the next person feels threatened to talk for or against the brand

PinoLY

grepGander

I think that stepping back from actively participating in this forum and switching to ‘read‑only mode’ (just to stay updated on news and OS updates) is the only way to avoid getting angry and arguing with other users.

I’ve been a Nothing user since the ear (1)… in 2021… and I will be until my NP2 works and keeps getting updates (for your information, my NP2 works perfectly). I’ve known this community since the very beginning — I’ve joined and left several times — and honestly, the situation hasn’t changed much over the years.

There’s a core group of users who just want to argue no matter what (which is very common on forums/social media nowadays), and just as many users who actually “use their brain”, trying to calm things down with solid technical explanations, only to be accused of being brand fanboys.

People keep comparing NOTHING to the biggest brands (which is pretty stupid), keep confusing marketing and advertising with reality (also stupid), and keep refusing to consider switching to another brand — so they end up coming here to cry about problems everyone already knows about.

But all of this has been said dozens of times, and yet we’re still here repeating it… it’s frustrating. 😡

JP

Arpan I’m also against the ai thing… but it’s not tangible to hire that many people to say people clear cache and data for the app or restart the device qnd most of the time those are the real solution for problems…

Almost all brands does that… first response is always pre written or ai generated and then it connects it to real person.. calls, chats, mails everything works that way now…

grepGander

Arpan That is all very true, I won’t argue that. But the issue with their support is - input/output. Input is their general user base, which, as we can see here in this very community, usually on average can’t even bother to use search or to describe their problem/“problem” at all. So low users’ input, low Nothing’s output (regarding their support messages). Imagine coming to a doctor and saying “Something is not right, fix it.”, and refusing to give more details. That’s exactly what an average user is doing here 😁 If I was Nothing I wouldn’t even bother to reply to those even with ChatGPT, honestly. And I’m 1000000% sure that their support is getting spammed on a daily basis with pLeAsE AdD tHe DaMn dEpTh EfFeCt 👺 messages, but that’s a different topic…

Arpan

grepGander i totally get the point but why not use ai to also seperate these mails? If they’re the same low effort messages for depth effect, just give a generic response, but if it’s a genuine issues, assign it to an actual support team. I understand the idea of having a few layers of ai before you can reach the actual people but at the time where your phone has an issue and you want to fix it, you surely don’t want to get grouped up with a bunch of blabbers and be thrown to an ai. It’s a confusing situation and I really hope nothing can come up to some solution for this

lolifnotely🇮🇱

Arpan definitely!

And it was also possible that after one email, in which I detail my problems and what I did to try to solve them, it would be forwarded after one email with real support, and not 4 emails with illusory solutions that artificial intelligence offers/They tell me to go claim warranty on the device

Why do you need all this fuss?

Arpan

lolifnotely🇮🇱 yes it’s very odd man and I understand the frustration of the users too, here’s one of my incidents

Mail 1: I log a complain on the 2nd, just to get a ai generated text on 3rd December

Mail 2:When I reply about the problem being a bug in newest update they give me a link to rate their support 😭

Mail 3: finally on 6th someone sees my two mails and decides so send the same ai mail again, I reply with screenshots and they finally decide to become human and actually tell me that it’s a bug and they’ll fix it next update

Mail 4: Voila! Two days later a new person texts me saying I should make a complain log and send it via mail and all that when the problem was resolved already.

So it’s not even about them doing bad, it’s just bad management because when my problem came to light I didn’t get one person, but two? And that has happened everytime I mailed them an issue and it’s weird, that at first there’s noone, but continuously mailing just sends the issue to everyone

JP

PinoLY agree with all points…

I don’t know why people think that every device nothing/cmf ever made is defective… there are very less percentage of people who had issues if we consider every post ever made in this community, that is still less than 5% of total devices sold by nothing…🤷🏻 and that percentage of error/defect is somewhat acceptable/reasonable in industry…

I have 2 cmf and 2 nothing product and every single one is working completely fine without any issues…

If people are getting angry/irritate about nos2.x that is still acceptable, but nos 4.1 has almost all necessary features for day to day usage… 👌🏻

But still people want dEptH eFfEct😵‍💫

Apparently more people joined in this cult of argue and hate in all discussions