Hi Nothing Community,
I’m hoping someone can help me with an issue I’m facing with my Nothing Phone 2a.
A while back, my phone developed a dent on the frame. Unfortunately, after this, it has completely stopped powering on. There’s no visible screen crack, and the dent itself doesn’t look too severe, but the phone just won’t switch on at all now.
I’ve already contacted the service centre, but they’ve told me that physical damage is not covered under warranty, and the repair would be chargeable.
I’m a big fan of Nothing products and really love the brand. I’m hoping to find out:
Has anyone else faced a similar issue and managed to get their phone repaired or replaced for free, or at least at a reduced cost?
Are there escalation paths or specific contacts in Nothing support who might be able to help with getting this resolved without paying, especially since the phone isn’t working at all now?
Any tips on how to explain the situation to support for the best chance of a goodwill repair or replacement?
I genuinely believe the dent was minor and shouldn’t have led to a complete failure of the device. I’d really appreciate any guidance or success stories from the community.