Hi Everyone,
I recently purchased a Nothing Phone (3) and wanted to share my experience and concerns regarding the after-sales service and policies in India.
📦 Purchase & Initial Experience:
Received the phone on Friday and activated it the same night.
Worked fine till Monday night, when I had it charging with hotspot on.
While disconnecting from charge after a call, the phone froze, restarted repeatedly, and eventually became completely unresponsive (dead).
🧰 Troubleshooting & Support:
Immediately raised a ticket on the Nothing Support Portal (call option unavailable after 9 p.m.).
Called customer support next morning at 9 a.m. requesting return/refund, but was told refunds aren’t available in India.
Basic troubleshooting failed — the phone occasionally restarts and shuts off on its own.
Was told to visit the nearest service centre (no pickup/drop available, only one exclusive centre ~25–30 km away in Mumbai).
🏬 Service Centre Visit:
Staff attempted a software flash (data wiped) → issue persisted → confirmed hardware fault.
They couldn’t open the new device due to policy and offered a replacement unit.
However, new issues arose:
1. Replacement policy: Only valid within 7 days from the original purchase date, not from the date of replacement. That left me with just 2 days of eligibility.
2. Warranty period: Starts from the original purchase date, not replacement date.
3. No escalation or exception possible, as the service centre and support both cited “policy” without offering help.
4. Lost an entire day of work travelling, waiting, and trying to resolve this — no proper communication or empathy from support.
⚠️ Concerns:
Why should a brand-new phone, dead within 72 hours, be treated as a “repair” case instead of a “defective on arrival” return?
Why is the replacement window tied to the original purchase, not the replacement delivery date?
On visiting the Nothing India website, I found that searching for “refund policy” shows a 30-day refund page from the global site, with no clear indication or redirection, which is misleading.
💬 Final Thoughts:
This has been an extremely frustrating and disappointing experience for a premium brand. I truly admired Nothing’s vision and design, but this experience with their after-sales service and unclear policies has been disheartening.
I sincerely request the Nothing team to:
Review the India replacement and refund policies, especially for early failures.
Provide clear communication on support pages (avoid global redirects).
Offer better pickup/drop service for major cities like Mumbai, Hyderabad, Banglore, Chennai etc..
It’s been over 15 days since purchase, and I still have a non-functional device with no resolution or communication from Nothing.
I hope this reaches the right people at Nothing and leads to a fair resolution — not just for me, but for future customers too.
