Display Replacement Request Upgraded to CMF Phone 2 Pro from Nothing CMF Phone 1

Hari

Hi Nothing Community,

I recently faced an issue with my Nothing CMF Phone 1, as the display was completely damaged. When I contacted the authorized service center, they informed me that the display was out of stock.

Since it was urgent, they offered me an exchange option. I submitted my phone along with the original box, accessories, and invoice, and paid around ₹4,000 as the screen cost. My request was approved, and I have been upgraded to the CMF Phone 2 Pro (8GB/128GB). I truly appreciate this support and the smooth upgrade process.

However, my only concern is about data loss. Because the display was broken, I could not complete a full backup. I only have a partial backup, and the service center informed me that there is no option available to recover or transfer the remaining data.

I wanted to ask the community:

Has anyone faced a similar situation?

Is there any possible way to recover data from a phone with a completely broken display?

Can Nothing consider providing a data recovery or transfer solution for such cases in the future?

Apart from this issue, I really enjoy using Nothing phones and appreciate the brand’s service.

Thank you.

kunalkarmakar_6cXLihHAr0

Mine display is mild broken. Plz tell me how to raise the service

Hari

kunalkarmakar_6cXLihHAr0

As you mentioned, if you take the broken phone to the nearest authorized service center, they will either replace the display or give you an exchange offer.

You just need to pay the cost of the display and submit the original box, all the contents inside, plus the phone. Once you do that, they will raise a complaint, and it will be approved.

It takes around one day, or maybe one or two days, depending on the availability at that location. After that, they will call you, and you can go pick up the phone after making the payment.

Try to achieve this benefit by taking your broken phone to the nearest authorized service center.

But one important thing: make sure you back up your data first. They won’t be able to recover any data, so avoid losing it.

✌️ 👍

kunalkarmakar_6cXLihHAr0

Hari but service centre guy said there is no exchange offer. Only screen replacement.

Hari

kunalkarmakar_6cXLihHAr0

In my case, the service centre initially informed me that the display was out of stock, so they offered me an exchange option after raising a request.

It may depend on stock availability and internal approval. If display replacement is available in your location, they might proceed only with that.

I suggest confirming once again with the authorised centre or contacting Nothing support directly for clarification.

kunalkarmakar_6cXLihHAr0

Hari screens are available. And I ask them about if any exchange offer or not. Guy reply no. And also it is authorised service centre.But third-party. It is mentioned in nothing website.

Hari

kunalkarmakar_6cXLihHAr0

I’m really sorry about your situation. But when I went to get my phone’s display replaced, they offered me an exchange option, and I gladly accepted it.

Similarly, they gave me a new phone. This is what happened in my case.

I wanted to share this in the community so that a few others could benefit, but unfortunately, this didn’t happen to you. I’m truly sorry.

kunalkarmakar_6cXLihHAr0

Hari bro I got replacement offer with old to new cmf phone 2. And I take the offer.

Hari

kunalkarmakar_6cXLihHAr0

Yes, perfect!

Finally, you got it, and I’m really happy for you. I’m so glad the message I shared was helpful to you. Honestly,

I’m even happier that you got it than I was when I got mine. If I can help someone else like this, it makes me really happy.

kunalkarmakar_6cXLihHAr0

kunalkarmakar_6cXLihHAr0 thanks .

gunnus805820

kunalkarmakar_6cXLihHAr0 hey bro how you got the replacement offer after the service centre refused mine phone’s display is also broken

TariqueAhmad_egYCnX81xK

Hari

Hi Hari,

I also had the same issue. I went with my phone to one authorised service centre in Mumbai, they said they will replace but won’t give me the box of the new phone. I told them that I will submit my old box and I want a phone with the new box but the said they don’t give.

After that I spoke to customer care and other authorised Nothing service centre and they said if I submit the old box they give the new mobile with box.

Also they said they won’t give any adapter and cable pin just the new phone CMF phone 2 pro they would give. Tomorrow customer care has told me to go with box and they will speak to them

Just wanted to know in your case what happened:

Did they give the new CMF phone pro 2 with box and adapters and everything that comes with it? And how should I handle this situation? I really do na t want the phone without box as I won’t be able to sell it or exchange it

Hari

TariqueAhmad_egYCnX81xK

In my case, I submitted my old phone along with the full original box and all the included items to the service centre. They provided me with a new CMF Phone 2 Pro as a replacement, along with the complete box kit. I returned home with the new phone and the full box package.

However, about an hour later, they called me and said that the adapter had been given by mistake and asked me to return it. I asked why I needed to return the adapter. They explained that they would only provide the items that were originally submitted to the service centre. I clarified that the CMF Phone 1 does not include an adapter in the box.

After that, I contacted customer care regarding the issue, and they also confirmed that I needed to return the adapter. Since I had already purchased a separate adapter earlier, I agreed to return it and handed it back to the service centre.

Finally, I received the full replacement box, but without the adapter.

kunalkarmakar_6cXLihHAr0

The Store bro told that Cmf screen are not available. But u can replace it with new same phone.once the approval is come. Then got new cmf 2 pro with same colour and specs. Only the phone . Not the full box. That cost me around 5.5k