I recently had a disappointing experience with Nothing support regarding my Nothing Ear (2), which developed a glue related issue after being out of warranty.
When I contacted email support, I was informed that there is no repair option available and that only a paid replacement is possible. I was advised to visit a service centre, but no pricing details were shared in the email. This lack of transparency meant I had to spend time and effort visiting the service centre without knowing what to expect.
At the service centre, I was quoted a fixed ₹5500 for replacement, with no flexibility in pricing. This felt unreasonable, especially considering the product is already around three years old.
What makes this harder to accept is that the newer Nothing Ear (2024) is currently available for around ₹7500 with offers. Paying ₹5500 for an older product’s replacement does not feel like good value, and better upfront communication could have helped me make a more informed decision.
I believe Nothing should improve transparency in its support process by clearly sharing replacement costs in email communication and guiding users more clearly when only replacement is available.
I would also like to hear from others in the community. Has anyone tried fixing the glue issue on Ear (2) with a DIY method? Any tips or suggestions would be helpful.
