Product feedback after first days

FilipJacobson · 2021-08-21T13:33:14+00:00

Model Name: iPhone 11 Pro Max Software Version: 14.7.1 (up to date) App Version: 1.0.4 Here is some feedback from the first two days of using the product fo...

Rob ⚡️

Bass

Sorry to hear about your issues with ear (1)! I’d have tried the same thing … a device reset normally does the trick!

Bass I’ve tried to reset the device (lid closed, buds in case and pressing the button for 30+seconds)

It’s worth noting that to perform a device reset with ear (1), the lid needs to be OPEN, followed by a hold of the pairing button for 10 seconds. A successful reset is indicated by a flash of orange/red by the LED.

That said, with your permanently green LED indicator, it sounds like there might be an even bigger issue with your unit than just pairing! I hope it gets sorted soon. 🙏

Bass

Rob ⚡️

Thanks Rob!

Eventually the buds and the case actually did went out of battery and after that I could recharge it, pair it and now everything is back to normal again. Some kind of bug I guess..

hmm, that “reset-procedure” was new to me. I found on nothing.tech that the device resets by pressing the button for 30sec with the buds in the case and lid shut😉

anyways, they are back and I’m happy🙂 even though I’m quite disappointed that I haven’t heard back from their support yet…

TBC!

Thanks!

Rob ⚡️

Bass

Ah, I’m glad to hear you’re back up and running!

I did try the 30sec hold reset, but didn’t notice any effect! I tried with the lid open and noticed my earphones unpaired after 10 seconds…maybe this is a different feature 😆

Let us know what support says when they get back to you!

Rudi

Hi there @Bass

Sorry to hear about your first steps with the ear (1).
If you find further issues with your pair, I encourage you to contact our support team in seek of a replacement.

Also, for everyone, if you’re experiencing issues with the case not charging, please do reach out to support so that we can also arrange a replacement. Some users have been reporting an issue along these lines and we’re ready to take care of it 🙏

Bass

Rudi

Thank you for your reply. Luckily everytheng works well again (after the case discharged). I did reach out to your support team and so far I havent heard back from them 😅

Rudi

Oh, glad to hear - about the fact it’s working.

Ok, keep me posted on the support side of things, I’d like to produce some feedback from our community on this 👍️

sman

I received a pair of Galaxy Buds Pro with my new phone and I have to say, while I previously called Nothing Ear(1) trash - I apologize. The Buds Pro are even worse. The case is smaller which is awesome, but otherwise, they don’t sit well in the right ear, and noise cancelling is abysmal compared to the Ear(1). Overall, over the months, I think the firmware updates made a big difference on Ear(1).

Sayan_Dutta

sman I agree the Ear(1)'s were extremely immature when it was launched. They had once postponed the launch of Ear(1)'s, so I guess they didn’t want to postpone the launch further as It wont look good, and as a result rolled out a product which had some pretty annoying bugs.

It is also true that they have worked relentlessly on the Ear(1)'s, and pushed several updates to point Ear(1)'s are solid as a rock (Unless one got a faulty pair which has quality control issue) .

Kudos to the team, and Ear(1)'s in its current form are genuinely a steal for its price. I hope they take some learnings from Ear(1) to roll out soild products from Day 1.

Sib64

Sayan_Dutta , sman
I think that you can not compare the Buds Pro, which Samsung produces with the R&D resources they have, with the Ears(1). Samsung has so much hindsight and can constantly analyze the bugs, what to do or not to do, that it is not comparable.

I own several earphones, like a number of members, and comparing the Buds Pro from OnePlus and the Ears(1) in terms of quality, I prefer the Ears(1).

I think that the next earphones will have to be excellent and as original as the Ears(1), otherwise Nothing will risk losing some of its notoriety.

Sayan_Dutta

Sib64 I don’t know whom you have replied to, but i haven’t compared Nothing Ear(1)'s to Galaxy Buds Pro. Regarding Nothing Ear(1)'s, they had absolutely hurried the launch which is unexpected of them. For a capital intensive business, where first impression is the last impression, you cannot roll out a product on which you haven’t had enough feedback.

For the Design Masterclass the Nothing Ear(1)'s are, they have sold way less Ear(1)'s owing to the negativity it got for the bugs. But credit to them, they have worked hard, listened carefully to user feedbacks and improved on it. The issues were never about sound (It sounds as good as it can possibly be) but about the overall usability.

Sib64

Sayan_Dutta
That was just my impressions, and I responded to both of you. This is me comparing the Galaxy Buds, OnePlus Buds Pro and Ears(1).

Since @sman was comparing the Galaxy Buds to the Ears(1). I was just explaining, that even though Nothing released the Ears(1) prematurely, the means are different between Samsung and Nothing at the R&D level.

Finally, I was trying to bring it down to a more appropriate scale with OnePlus

Sayan_Dutta

Sib64 Oh, I get it. No issues.

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