🚨Issue fixed 🚨

Idk if this has been reported yet, but i get random battery notifications for my Ear 1s when I’m connected listening to music or talking on the phone. The notification makes my phone vibrate. Idk why the notification pops up. I don’t disconnect or anything like that. The music plays the way it should. But my phone will vibrate and show me the battery info. I’ve tested this on all my devices and it happens on all of them. I’ve attached a screen shot showing the notification on the top of the screen. This actually happened as I was scrolling through this thread.

Thanks for reporting it Antonio_Luis

I’ll forward your comments and screenshots to our teams so that we can look into it further. ️

[unknown] Im trying to figure out what prompts the notification. It seems to just be random to me. I’ll pay more attention to it today to see if I can narrow it down.

Weird issue over the last 2 days, I’ve noticed a disparity in the earbud performance.

The right ear bud sounds far more “pressurized” in my ear, uncomfortably so, with no apparent changes (i.e. ear bud tips are the same and have been since I received them). Additionally, the right ear bud is also far quieter than the left, meaning the total produced sound feels really unbalanced.

Has anyone else had any issues/experience? I am going to attempt a factory reset and see how it performs following that

Dylan_B This is now being resolved by Customer Services, who have been brilliantly responsive

Rudi

One more product update that could be included

1. Battery percentage of the case is not visible once we remove the ear 1 from the case.

   Ideally we should be able to see the battery percentage of the case everything so that we get an idea that the charging in the case is about to be finished.

This can be achieved by asking the tech team to store the battery percentage data in the app when earbuds are taken out so that it doesn’t to bluetooth connection with the ear1 case.

Do let me know what you think of the suggestion

Facing a critical bug since couple days.

1. Left bud isn’t charging (case light turns on when I insert it).

2. When I insert both buds and close the lid, I can still see the left bud connected in the app

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Hi Dylan_B thanks for reporting it here too. It’s very useful for others in the community. Keep us posted on the outcome.

MuditMittal feedback noted and forwarded to our teams, thanks again!

specbug you may need to contact our support team for that, it looks like a hardware issue. If confirmed, you should be getting a replacement from us.

Hi Rudi, Thanks for reaching out!

I’m glad to report I’m in the process of a replacement under warranty, I’m excited to receive a pair back and keep this relationship growing!

Thanks!

Hey @Rudi,

Regarding the new update (that you posted here) I wanted to report some unexpected pausing of music playing on Spotify that I haven’t experienced before. So far, in the last hour or two, I’ve had at least 3 occasions sitting perfectly still in front of my computer doing some stuff where the sound was paused for no apparent reason while not doing anything on my phone (locked and the screen was black), not even any external force or touch involved that could have caused this.

I yet haven’t tried some other app than Spotify so we cannot for sure know if this has to do with their latest updates or not, but will try some other apps and keep you posted if I experience this outside the Spotify app as well. The last Spotify update was 1 week ago, and from that point in time until the latest Ear(1) firmware update I haven’t had any trouble with unexpected pausing - until the firmware update (I believe) was put in place!

I’m running firmware 0.6700.1.81 which I believe is the latest one available. Correct me if I’m not on the latest firmware update, but I dont’ seem to be able to update the firmware from the app (so I guess I’m running the latest one).

Anyone else experiencing the same thing?

specbug

Hey there. I’ve only had my black ear 1 for 1.5 days and I am seeing a battery discrepancy between the left and the right too.

Looking back through the posts it seems this has been an issue in this forum since August and there has been firmware updates to address, but it seems this is still W.I.P

I hope I don’t have a hardware issue but not discounting that yet .

Kastello

Rudi Hey Rudi- thanks for your response. I contacted the support team over the weekend, so hopefully I will hear from them this week. Have to say a sigh of relief that it is a known problem and something that can (hopefully) be done to deal with it

Rudi Hey! Thanks for your reply, I’m struggling to upload the photo and recieving an error message, if I try though the picture button, it asks for a link, which doesn’t actually upload when I attempt to!

I’ve emailed CS and attached an image there

Hey Dylan_B
Thanks for getting back to me. I’ve been unable to reproduce the upload issue, mine here works fine.
Could you please try clearing your browser’s cache + cookies to see if it helps?
No need to report community-platform issues to our CS team, they won’t do anything rather than let me know. It’s always best to report directly to moi.

I still don’t see a pic attached Dylan_B but when I got the notification of your post via email, I could see there was something else. Could you please try with another browser?

FilipJacobson Regarding the new update (that you posted here) I wanted to report some unexpected pausing of music playing on Spotify that I haven’t experienced before. So far, in the last hour or two, I’ve had at least 3 occasions sitting perfectly still in front of my computer doing some stuff where the sound was paused for no apparent reason while not doing anything on my phone (locked and the screen was black), not even any external force or touch involved that could have caused this.

Hey @Rudi just to add that I experienced a similar bug today (Version 1.1.0).

I went for a run this morning and had my music randomly pause a few times. I was able to start again by using touch controls to play, but not sure as to why it was pausing

Louis I had this too to begin with, I’d advise turning off in-ear detection for running - that solved the issue for me.