🚨Issue fixed 🚨

Blitzkreig · 2022-07-07T02:54:24+00:00

Ear (1) firmware update seems to have fixed the issue regarding frequent pausing of audio. Been using it since a few hours now but didn’t face the pausing ev...

Dylan_B

Rudi

Hi!

I presume it must’ve been since updating given the issue only being a recent problem.

However, since the time of writing the post above, I updated my Ear-1 App and since then everything has been okay.
Not to sure what happened/how there!

Thanks

Rudi

Thanks for coming back to me Dylan_B

It’s odd but these things happen. I’m glad it got sorted thanks to updating the app, perhaps it’s all it needed.

Please do keep me posted in case you notice any difference 👍️

And while you’re here, why not check out the other discussions we’ve got in Everything Else? We’d love to hear your thoughts.

Dylan_B

Rudi

I’ll have a look around, I’d been intending to hop on the forum again for a little while 🙂 One that’s caught my eye is the request for a “Gamer” 😃

MuditMittal

My experience with Nothing Ear 1 has been great.

The sound quality and the comfort is perfect but i feel there is still a got of things to achieve from a software perspective.

Few of the points are -

The connection experience for connecting it to one device to another is not perfect. Almost everyone uses earphones with atleast 2 devices i.e laptop and phone. It can’t be connected to 2 devices simultaneously. So if we have to move from 1 device to another, we have to remove the buds and keep it in the case, turn on the pairing mode and then connect it to another device.
I use an iphone and sometimes toggling between ANC/Transperancy Mode on the app doesn’t reflect for Ear 1 with a beep sound and retoggling is required.
During a call, it is observed that sometimes there is a mismatch of sound of both units which leads to a sharp pause of milisecond for both the units to be synced.
When we pair it for the 1st time, it should be clearly mentioned to connect when both the buds are in the case otherwise only 1 earbud gets connected.
When connected to laptop, there is no option to change the different sound profiles of the earbuds.
Also while using it on a Macbook, the sound levels seem lower than then they are on iphone.

I think these are minute issues and can be easily resolved with the help of some software updates.

I was previously using a neckband style headphones which offered a double click button on the pairing button to quickly jump from 1 paired device to another and found it really helpful especially in WFH environment.

Rudi

Hey MuditMittal

Thanks a lot for the feedback, super detailed.

I’ll be passing your comments on, but before I do that, there are a couple of things I’d like to recommend. Having tested with both an iPhone and MacBook – when switching from one device to the other, you can try:

On the iPhone, go to your Bluetooth settings, tap on the ‘i’ icon and then ‘disconnect device’. Then on your MacBook, open the Bluetooth settings and simply click on top of the Nothing ear (1) name and the earbuds should connect;
Do the above on reverse if you’d like to connect from your MacBook to your iPhone.

This way you don’t need to remove the buds and put them on the case, let alone pair them again, every time. You can just leave them on and get devices switched in a couple of seconds. 👍️

MuditMittal

Rudi

Hi Rudy, Thanks for the quick support.

Hate to do it to you but the connection is still not as seamless as I would like. Sometimes connecting and disconnecting works perfectly but sometimes we have to again and again toggle connect and disconnect.

On furthur usage i found out some more areas of improvement -

When we connect it to macbook, the playback doesn’t pause when we remove it from the ears similar to how in ear works on iphone.
One thing i have observed is, when we try to pair the earbuds taking them out of the case, we can see 2 nothing ear 1 in bluetooth pairing list and connection with either of them results in sound in 1 earbuds.
Bluetooth pairing works best when both the earbuds are in the case.
I have also observed that when the buds are connected to macbook but it shows connected on the ear 1 app on the mobile. This leads to confusion where the ear 1 is connected

These are minor issues that would result in a nothing like experience.😄

Rudi

Great feedback, MuditMittal. I’ve already forwarded it to our teams, who are eagerly waiting for comments on their recent works. I’ve also experienced number 4 before.

We’ll be continuing to release more updates, so stay tuned to the community for news around this. ☝️

anunayC

MuditMittal
+1 to this! Sums everything up well 😄
Thanks @MuditMittal

Rudi

Hi there MuditMittal anunayC

Thanks a lot for the feedback. In response to a few of the comments you made, our team has briefed me with a few updates on their work:

Indeed there are some compatibility issues with Windows and Mac systems. We’re still optimising this part, so please bear with us.
If the main earbud of the headset is paired for the first time and the other one is paired for the second time, separately, that can happen. One is the left ear and the other is the right ear, with 2 ear (1)'s connected. Something for us to bear in mind, as it could be an operational issue.
With iPhones, iOS differentiates the types of Bluetooth connection, so it’s recommended to keep the firmware updated as our team is continuously working on improving these settings.

MuditMittal

Rudi

One more suggestion

Iphone has a feature to an announce caller id on earphones only and it works perfectly with airpods. It does not work with ear 1.

It is a nice to have feature and would make the experience seamless for people who attend a lot of call with it as it would announce the name of person who is calling.

Without it, we don’t have any clue who is calling without looking at the earphones.

MuditMittal

Rudi

One more product update that could be included

Battery percentage of the case is not visible once we remove the ear 1 from the case.

Ideally we should be able to see the battery percentage of the case everything so that we get an idea that the charging in the case is about to be finished.

This can be achieved by asking the tech team to store the battery percentage data in the app when earbuds are taken out so that it doesn’t to bluetooth connection with the ear1 case.

Do let me know what you think of the suggestion

Antonio_Luis

Idk if this has been reported yet, but i get random battery notifications for my Ear 1s when I’m connected listening to music or talking on the phone. The notification makes my phone vibrate. Idk why the notification pops up. I don’t disconnect or anything like that. The music plays the way it should. But my phone will vibrate and show me the battery info. I’ve tested this on all my devices and it happens on all of them. I’ve attached a screen shot showing the notification on the top of the screen. This actually happened as I was scrolling through this thread.

Rudi

Thanks for reporting it Antonio_Luis

I’ll forward your comments and screenshots to our teams so that we can look into it further. 👍️

Antonio_Luis

[unknown] Im trying to figure out what prompts the notification. It seems to just be random to me. I’ll pay more attention to it today to see if I can narrow it down.

Dylan_B

Weird issue over the last 2 days, I’ve noticed a disparity in the earbud performance.

The right ear bud sounds far more “pressurized” in my ear, uncomfortably so, with no apparent changes (i.e. ear bud tips are the same and have been since I received them). Additionally, the right ear bud is also far quieter than the left, meaning the total produced sound feels really unbalanced.

Has anyone else had any issues/experience? I am going to attempt a factory reset and see how it performs following that

Dylan_B

Dylan_B This is now being resolved by Customer Services, who have been brilliantly responsive

Rudi

Hi Dylan_B thanks for reporting it here too. It’s very useful for others in the community. Keep us posted on the outcome. 🧞‍♂️

MuditMittal feedback noted and forwarded to our teams, thanks again! 👏

specbug you may need to contact our support team for that, it looks like a hardware issue. If confirmed, you should be getting a replacement from us. 😉

specbug

Facing a critical bug since couple days.

Left bud isn’t charging (case light turns on when I insert it).
When I insert both buds and close the lid, I can still see the left bud connected in the app

[upl-image-preview url=

]

ken_k

specbug

Hey there. I’ve only had my black ear 1 for 1.5 days and I am seeing a battery discrepancy between the left and the right too.

Looking back through the posts it seems this has been an issue in this forum since August and there has been firmware updates to address, but it seems this is still W.I.P

I hope I don’t have a hardware issue but not discounting that yet .

Kastello

Dylan_B

Hi Rudi, Thanks for reaching out!

I’m glad to report I’m in the process of a replacement under warranty, I’m excited to receive a pair back and keep this relationship growing! 😀

Thanks!

Dylan_B

Dylan_B Received my replacement pair! Really happy to report they’re all working, but noticed subtle differences, my hinge feels more “inset”. Upon closer inspection, I noticed a crack in the bottom right (as you look at it) - I will reach out to customer support to notify them, but has anyone else seen something similar?

(I cannot upload a photo? - Any help @Rudi ?)

FilipJacobson

Hey @Rudi,

Regarding the new update (that you posted here) I wanted to report some unexpected pausing of music playing on Spotify that I haven’t experienced before. So far, in the last hour or two, I’ve had at least 3 occasions sitting perfectly still in front of my computer doing some stuff where the sound was paused for no apparent reason while not doing anything on my phone (locked and the screen was black), not even any external force or touch involved that could have caused this.

I yet haven’t tried some other app than Spotify so we cannot for sure know if this has to do with their latest updates or not, but will try some other apps and keep you posted if I experience this outside the Spotify app as well. The last Spotify update was 1 week ago, and from that point in time until the latest Ear(1) firmware update I haven’t had any trouble with unexpected pausing - until the firmware update (I believe) was put in place!

I’m running firmware 0.6700.1.81 which I believe is the latest one available. Correct me if I’m not on the latest firmware update, but I dont’ seem to be able to update the firmware from the app (so I guess I’m running the latest one).

Anyone else experiencing the same thing?

Rudi

Hey Dylan_B
Happy to hear that you’ve received your replacement but sorry to hear about the crack, that’s quite odd. About uploading a pic, are you getting an error message? Let me know a bit more so that I can find out exactly what’s going on. 👍️

Hi there ken_k
Thanks for reaching out here to get some help. The battery discrepancy could actually indicate a known fault, related to hardware. Rest assured, you should be contacting our support team and they’ll be sorting that out for you. While you’re here, I invite you to check our other threads, to leave your contribution. 😄

Hi FilipJacobson that version isn’t our latest FW yet - it’s rolling out quite slowly, I must say. So please keep an eye for when it drops and let me know how the buds perform once you’ve installed it. 🙏

Louis ☕️

FilipJacobson Regarding the new update (that you posted here) I wanted to report some unexpected pausing of music playing on Spotify that I haven’t experienced before. So far, in the last hour or two, I’ve had at least 3 occasions sitting perfectly still in front of my computer doing some stuff where the sound was paused for no apparent reason while not doing anything on my phone (locked and the screen was black), not even any external force or touch involved that could have caused this.

Hey @Rudi just to add that I experienced a similar bug today (Version 1.1.0).

I went for a run this morning and had my music randomly pause a few times. I was able to start again by using touch controls to play, but not sure as to why it was pausing 🤔

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