🚨Issue fixed 🚨

Blitzkreig · 2022-07-07T02:54:24+00:00

Ear (1) firmware update seems to have fixed the issue regarding frequent pausing of audio. Been using it since a few hours now but didn’t face the pausing ev...

Rudi

It is a difficult wait, yes Nothing_533, they’re A-game tech. But I assure you we’re focused on improving this and other aspects of our sales and aftersales processes. We’ve also got our production to sky-high levels in the following weeks, so we’re expecting improvements throughout 🙌

Nothing_533

Rudi

Update: Got new ear (1) as replacement. Some feedback based on the full process

New product failing with in 45 days was not great, hopefully team will try to look what happened.
Service Center should have replacement devices so that customers can walk-in for repair/replacement.
Currently customer service stress on waiting for 15 business days. Even if someone call after a week they’ll request to wait for 15 business days. They don’t have visibility to track the progress of repair/replacement. However I am not sure a reply of 15 business days is the best approach, not sure if business days are from Mon-Fri. If yes that’s a wait for 21 days in some cases. However it took just 5 business days or 7 day from creating a ticket, pickup and getting the replacement unit delivered. I understand in some case it can take few more days, hence to be on safer side you want to communicate 15 business days. But it’s not the best experience as a user waiting for update and calling for updates. Hopefully you get it, I was disappointmented that it will be 21 days but actually it was just 7 days.
Positive note that got replacement pretty quickly and packaging was great 👍
Have a very minor crack around the hinge, noticed on Day 2, without any physical damage or drop. But not a big deal, can live with it.

Thanks. Hopefully will learn and grow from this as a company.

Rudi

Thank you for this detailed and honest feedback Nothing_533

It’ll certainly help us improve for this and future launches. I’ll be passing your comments on right away. Keep us posted on how they perform too 👍️

Antonio_Luis

With this latest update (firmware version:0.6700.1.81) I must say, WOW! I would love to see in more detail what exactly was done via the change log or a video or something to show what was actually done, but my ears are not deceiving me. Every single thing that I complained about with the sound was fixed! Those harsh high pitched sound on high volumes are now gone. The unpleasant feeling I would get when I would hear “sssss” sounds or “hissing” sounds is gone. I can enjoy my music at high volumes with extreme pleasure. I am in love with the sound quality right now. So amazing. Great job on the update. I would love to see a more indepth feature on this and what you all actually do to get the job done.

I do have a little bit of feedback on the app itself. I don’t know how this works for iOS, but on Android, which I’m using, after updating the app, I had to manually update the firmware myself? I don’t know how general users will know to do this. The only reason why I found out is because I was looking for Easter eggs. Now only do I have to manually update but I have to be using the headphones to access those options in the settings. Most people won’t know this.

Lastly, the localization of the text. In the US colour and personalise and customise are all spelled differently. This doesn’t bother me, but I’m sure there will be someone that doesn’t like it.

Great job again with this update.

arpan2308

Antonio_Luis

Oh is the 81 update so huge…let me also test it. Based on change log it looked like minor bug fixes etc

Dylan_B

Noticed a weird issue over the last 2 days, my left ear bud is taking ~0.5s longer to connect than the case/right which connect as normal.

This is annoying because if I close the case within these ~0.5s the left ear bud won’t connect at all. Not too sure how to replicate this fault as I’ve attempted a factory reset and updated the Ear-1 back to .81.

During this ~0.5s I get 2 notifications (provided I leave the case open), first to show the case and right battery levels and connected. Second to show all 3 connected.

If the Left doesn’t connect, I can still use the right, and if I put the left back in the case and re-open it later for ~0.5s, things work as normal.

I’ve been using these since launch with minimal issues (more recently more false removal detections) but this issue is messing with the flow I’ve had using these otherwise

Rudi

Hey Dylan_B

Thanks for letting us know about your experience in detail, it helps a lot.

Have you noticed these differences after updating the firmware of your ear (1) to the latest version?
Have you also tried “forgetting” the earbuds and repairing them with all the devices you use?

Let us know, I’ll be passing your feedback on to our teams. 👍️

Dylan_B

Rudi

Hi!

I presume it must’ve been since updating given the issue only being a recent problem.

However, since the time of writing the post above, I updated my Ear-1 App and since then everything has been okay.
Not to sure what happened/how there!

Thanks

Rudi

Thanks for coming back to me Dylan_B

It’s odd but these things happen. I’m glad it got sorted thanks to updating the app, perhaps it’s all it needed.

Please do keep me posted in case you notice any difference 👍️

And while you’re here, why not check out the other discussions we’ve got in Everything Else? We’d love to hear your thoughts.

Dylan_B

Rudi

I’ll have a look around, I’d been intending to hop on the forum again for a little while 🙂 One that’s caught my eye is the request for a “Gamer” 😃

MuditMittal

My experience with Nothing Ear 1 has been great.

The sound quality and the comfort is perfect but i feel there is still a got of things to achieve from a software perspective.

Few of the points are -

The connection experience for connecting it to one device to another is not perfect. Almost everyone uses earphones with atleast 2 devices i.e laptop and phone. It can’t be connected to 2 devices simultaneously. So if we have to move from 1 device to another, we have to remove the buds and keep it in the case, turn on the pairing mode and then connect it to another device.
I use an iphone and sometimes toggling between ANC/Transperancy Mode on the app doesn’t reflect for Ear 1 with a beep sound and retoggling is required.
During a call, it is observed that sometimes there is a mismatch of sound of both units which leads to a sharp pause of milisecond for both the units to be synced.
When we pair it for the 1st time, it should be clearly mentioned to connect when both the buds are in the case otherwise only 1 earbud gets connected.
When connected to laptop, there is no option to change the different sound profiles of the earbuds.
Also while using it on a Macbook, the sound levels seem lower than then they are on iphone.

I think these are minute issues and can be easily resolved with the help of some software updates.

I was previously using a neckband style headphones which offered a double click button on the pairing button to quickly jump from 1 paired device to another and found it really helpful especially in WFH environment.

Rudi

Hey MuditMittal

Thanks a lot for the feedback, super detailed.

I’ll be passing your comments on, but before I do that, there are a couple of things I’d like to recommend. Having tested with both an iPhone and MacBook – when switching from one device to the other, you can try:

On the iPhone, go to your Bluetooth settings, tap on the ‘i’ icon and then ‘disconnect device’. Then on your MacBook, open the Bluetooth settings and simply click on top of the Nothing ear (1) name and the earbuds should connect;
Do the above on reverse if you’d like to connect from your MacBook to your iPhone.

This way you don’t need to remove the buds and put them on the case, let alone pair them again, every time. You can just leave them on and get devices switched in a couple of seconds. 👍️

MuditMittal

Rudi

Hi Rudy, Thanks for the quick support.

Hate to do it to you but the connection is still not as seamless as I would like. Sometimes connecting and disconnecting works perfectly but sometimes we have to again and again toggle connect and disconnect.

On furthur usage i found out some more areas of improvement -

When we connect it to macbook, the playback doesn’t pause when we remove it from the ears similar to how in ear works on iphone.
One thing i have observed is, when we try to pair the earbuds taking them out of the case, we can see 2 nothing ear 1 in bluetooth pairing list and connection with either of them results in sound in 1 earbuds.
Bluetooth pairing works best when both the earbuds are in the case.
I have also observed that when the buds are connected to macbook but it shows connected on the ear 1 app on the mobile. This leads to confusion where the ear 1 is connected

These are minor issues that would result in a nothing like experience.😄

Rudi

Great feedback, MuditMittal. I’ve already forwarded it to our teams, who are eagerly waiting for comments on their recent works. I’ve also experienced number 4 before.

We’ll be continuing to release more updates, so stay tuned to the community for news around this. ☝️

anunayC

MuditMittal
+1 to this! Sums everything up well 😄
Thanks @MuditMittal

Rudi

Hi there MuditMittal anunayC

Thanks a lot for the feedback. In response to a few of the comments you made, our team has briefed me with a few updates on their work:

Indeed there are some compatibility issues with Windows and Mac systems. We’re still optimising this part, so please bear with us.
If the main earbud of the headset is paired for the first time and the other one is paired for the second time, separately, that can happen. One is the left ear and the other is the right ear, with 2 ear (1)'s connected. Something for us to bear in mind, as it could be an operational issue.
With iPhones, iOS differentiates the types of Bluetooth connection, so it’s recommended to keep the firmware updated as our team is continuously working on improving these settings.

MuditMittal

Rudi

One more suggestion

Iphone has a feature to an announce caller id on earphones only and it works perfectly with airpods. It does not work with ear 1.

It is a nice to have feature and would make the experience seamless for people who attend a lot of call with it as it would announce the name of person who is calling.

Without it, we don’t have any clue who is calling without looking at the earphones.

MuditMittal

Rudi

One more product update that could be included

Battery percentage of the case is not visible once we remove the ear 1 from the case.

Ideally we should be able to see the battery percentage of the case everything so that we get an idea that the charging in the case is about to be finished.

This can be achieved by asking the tech team to store the battery percentage data in the app when earbuds are taken out so that it doesn’t to bluetooth connection with the ear1 case.

Do let me know what you think of the suggestion

Antonio_Luis

Idk if this has been reported yet, but i get random battery notifications for my Ear 1s when I’m connected listening to music or talking on the phone. The notification makes my phone vibrate. Idk why the notification pops up. I don’t disconnect or anything like that. The music plays the way it should. But my phone will vibrate and show me the battery info. I’ve tested this on all my devices and it happens on all of them. I’ve attached a screen shot showing the notification on the top of the screen. This actually happened as I was scrolling through this thread.

Rudi

Thanks for reporting it Antonio_Luis

I’ll forward your comments and screenshots to our teams so that we can look into it further. 👍️

Antonio_Luis

[unknown] Im trying to figure out what prompts the notification. It seems to just be random to me. I’ll pay more attention to it today to see if I can narrow it down.

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