krisnelleportades
Hi, sorry for the late reply. I purchased the NP2 in January 2024. Since then, I’ve noticed that after each update, the phone increasingly overheats, even when idle. I haven’t installed any third-party apps, and the ones I do use (Facebook, YouTube, Netflix, etc.) take up around 15-20GB of space. These are legitimate apps that, to my understanding, shouldn’t be causing overheating, slow charging, or the growing system file issue.
I’ve reformatted the phone multiple times out of frustration, but the problem persists. Previously, I used an OP 9 without experiencing any software or OS issues like this. After the last two updates from NP2, I decided not to reformat and instead deactivated all Google-related services and privacy settings, including ad services, in an effort to help. This reduced the increase in system file size by 1-3GB, but the issue always returns after a few hours or days.
Initially, after a factory reset, my system files were around 20GB. However, after updating, they grew to 40GB, then to 60GB after the next update. Now, it’s jumped from 60GB to 100GB, and I still haven’t reformatted. I’m seriously reconsidering whether to keep this phone, though I want to emphasize this isn’t a hate post. In fact, I enjoy using the phone when it’s not experiencing these issues. The battery life (SOT) is quite good after a factory reset withou- updates, which is now my dilemma: whether to update or not. As you know, updates are supposed to fix bugs, but since version 2.5.2, they haven’t.
I’ve contacted support several times, and although I’ve submitted the requested logs, they ultimately advise me to have the phone inspected by an authorized dealer. I’m at a loss, as I don’t have a spare phone, and the inspection could take about 3 days to a week. I do not suspect this is hardware issue, as this clearly seems to be an OS problem…