Phone 2 - User Experiences and Assembly Locations

tony_k · 2024-01-18T20:42:40+00:00

Reading through all these reported issues on Phone 2, luckily none of it applied to me but it seems like a lot of comments are from India or Indian origin....

tony_k

Gun_Put ya it looks like almost all of the complaints on QC etc are from India that’s why i am asking because i don’t know if it’s due to Nothing’s own QC or locally manufactured parts problem. I work in semiconductor industry and have a background in both EE and software. The type of ghosting behavior, etc. those glitches are hard to believe is software related. And on a phone as small as this, a variation in capacitor or resistor on the power rail lines would have a huge impact on stability. Power rail stabilities have a big impact on overall system stability and is one of the hardest one to trace down.

I hope they address it, if all we see are Indian made phones with these issues then it’s gotta be something amiss in the QC chain (either the assembly portion in India or the sourcing of parts/validation of parts).

Gun_Put

tony_k N should indeed put pressure on BYD, the Chinese company assembling phones both in India & China.

N is not the only company assembling/making phones in India.

But more importantly, N should urgently & proactively resolve customer complaints to the owners satisfaction. The adverse word of mouth publicity can be bad for the company’s prospects.

RajeshRkurup

tony_k There are so many QA/QC issues on Indian Devices. The Nothing Phone 2 I’m currently using is a replacement unit,since the first unit had some Cosmetic Damages.

The brand should be very strict in keeping quality of the products which are made in India

tony_k

Gun_Put Well clearly the same problem doesn’t occur with Chinese assembled phones, so it’s either QC of local workers or parts it sourced locally.

Gun_Put N is not the only company assembling/making phones in India.

True, but even Apple reported 50% of the cases it gets from locally sourced case was failures. Their QC caught it, but 50% means there will be some slipped through resulting in unacceptable failure rates. You will need quality local parts or it won’t work. I am sure Nothing got tax incentives to do it in India so have to get local source parts, unfortunately if the locally sourced parts have issues, you can have good QC and still have problem (i.e. Apple’s 50% failure rate means some cases will eventually make it on the the phone no matter what they do. If it’s 0.1% failure rate then chances are it’ll be caught and will be very few bad phones, 50% would mean it will be seen. I think they published it to get their supplier’s act together.)

Gun_Put

tony_k At the end of the day, if the QC issues stem from local sourcing of parts/ lack of skilled workers , Nothing should stop local assembly & ship from China, to ensure that the phones sold to customers in India are just as good as the ones sold globally.

Customer satisfaction has to be top priority.

tony_k

Gun_Put agreed completely. You cannot treat a whole country of users like this. Imagine how many issues there are when most don’t join forums.

terry_Rebel

Phone (2) Model: A065 Assembled in China being used in the UK Purchased when 1st available from Nothing in the UK July 2023

Remi F

Assembled in China too and no problem at all for either my phone(1) and my phone(2).
So far, I can feel that most of the problem are coming from phone that are made in India. It’s probably a QC issue from workers, as I can’t see Nothing take deliberate bad parts in comparaison to china parts…

Gun_Put

Remi F So, Nothing should be very proactive in addressing QC issues in the phones already assembled & sold here, na?

They certainly don’t appear to be taking things seriously.

tony_k

Remi F no. That’s not true. They will be looking at Indian parts as well. They try to find local parts to avoid import taxes. It’s a real pain in the butt to source differently.

Remi F

Gun_Put I’m sorry, but do you really know what QC is in an international company 😂 Try not to be aggressive and understand that those needs plans, that most of the time are planned through years of actions.

Gun_Put

Remi F Remi, that’s a ridiculous reply!

If attaining a high level of Quality Control in a country new to such precision manufacturing is indeed an arduous process & and takesa long time to be achieved, why should the consumers in that country have to accept lower quality in the interim?

I’ve put down hard earned money to buy the phone, same as you & others in India & outside.

How am I being “aggressive” as you chose to term it, if I demand quality & fast customer service in case of defects?

What I was stating is that on the road to achieving international levels of quality in their Indian factory, Nothing should be particularly quick in promptly rectifying manufacturing defects/defective parts/defective phones.

Customers in India are presently being forced to run from pillar to post to have the defects addressed & that is NOT acceptable!