Hello Everyone!

10 days ago i was facing some issue with my ear(1) bud. There was seal break basically a Glue failure was occured in the left ear bud. So i have raised a service request for it with the team. They have told me to visit the nearest service centre for this. Since the nearest service centre is far from my location i have requested the team for pickup service.So they told to send some details like photos describing the issue and serial number of the product. After analysing it they told that they will arrange for a pickup and it will collected from my location within 72 hours. But no one had came till today. It was arround 12 days now. Whenever i call them they are just simply saying that they will check with backend concern team and reach out to me within 24 hrs. Like this it went on daily by increasing 24 hrs… But till not even a single response or resolution is given from their end till now. I don’t know why the people are doing like this. Even now this week they have confirmed me that it is under process and it will e picked up within 72 hrs. But i haven’t received a single text from them stating the reason whether it could be picked up or not. Some amateur support agent told me that the pickup service only be done within 50 km radius of the service location. But here I don’t understand the intent of the Pickup service then. If it is near means we itself reach the service centre for assistance right. Since it is far only na we are asking for pickup service. Any how even that criteria is also applicable to me . The distance to the Service centre andy location is 46 KM. But i don’t know why they are doing like this. So i request the community members to help me with this issue. If any one had this kind of issue and it is resolved means, Kindly tell your experience and procedure So that i could also follow that for resolution. Before that kindly help me in escalating this issue. Is there any Grievance team to get it escalated it for better resolution. It would be helpful for me to know that and send them a mail. I hope community people will help to get it resolved. Please do share the experiences and resolution you have came across. So that i could follow that and get a resolution.

Thanks,

Arjun Rajendran.

Related discussions

Hi Arjun, If BLUE DART is arranged for pickup and drop means you can use the 11 digit number which they mentioned in receipt paper. First check in bluedart site whether the ear(1) has been delivered or not. If it’s delivered call F1 Delhi (nothing Delhi service centre) they are the one who is responsible for replacement I think. F1 Delhi contact number : 011 41005851 / 52. Mention the bluedart courier code they will update.

a year later

Man they will then ask you to pay 4K inr to replace it with ear2

Because nothing is unable to solve glue issue

7 months later

I’m, using nothing 2a I, will purchased before 2 months I was facing phone screen body has bend from left side please resolve my issue in visited in service centre but his rply main rajection to nothing India coustomer spot please resolve my issue why not I’m action against your company

Thank you

Please resolve my issue

5 months later

Hello sir i having some issues in my mobile nothing 2a if some one send me a message means I can’t able to hear any notification sound or notification on lock screen in both normal and battery saver mode also