Thanks for keeping us in the loop of this saga arpan2308
I honestly believe it’s the logistics of having a 3rd party service doing this for us. We should be able to have more control over the process, so this is great feedback - although at your expense, which is truly regrettable.
I’ll continue to openly refer this back to our teams here at Nothing so that everyone is aware and that we can certainly move forward as a company from this experience.
Your contribution to our community, in regards to this particular issue or not, has been remarkable. I can assure you that we have that on the top of our minds here at Nothing. We just need to learn the processes of customer care for the first time and the journey is just starting. For these reasons, thank you for your support.
