Nothing Phone will not dial 111 (UK)

NewtMazonas

I have the Nothing Phone (1) and a finding I cannot dial 111. In the UK we have 2 medical lines - 999 is for emergency calls only, and 111 is the non-emergency line which can help arrange doctor’s appointments, make diagnoses, despatch nurses to locations etc. I am current at home with what may be shingles or scarlet fever and trying to call the non-emergency line to go over symptoms and arrange medical care, but every time I try to dial 111, the phone dials 999 instead. I’ve just pissed off 3 emergency call handlers unnecessarily. My partner has the same model phone and also tried to call 111, and had the same issue.

I’ve looked online and can see a reddit thread from a year ago saying the problem was a known bug and a fix was coming, but that doesn’t seem to be the case as it’s an issue for me now. Does anyone know a fix that will enable me to call for medical help? This is quite a serious bug.

Tom

Hello NewtMazonas ,

Thank you for sharing your feedback. Our technical team has looked into this issue but has been unable to recreate it across any Nothing devices. To help us investigate further, could you please provide the following information:

Which network provider you are using.
The current update your phone is on (you can find this by going to Settings > About phone > NOTHING OS number).

If you are comfortable, we would also like to request that you take a log of the issue so our team can delve deeper into the problem. Let us know and we will send a follow-up with the necessary steps.

Thank you for your cooperation and patience.

sean (1)

That’s pretty bad, and the sort of bug that programmers should have dropped everything to fix urgently. 😧 No idea why when a user dials a number the phone chooses to call an emergency number instead. Not only is it affecting you, but it could be stopping other people in a life-threatening emergency from getting through to 999.

Do phone (2) & (2a) users have the same bug? It’s not the sort of bug you want to keep testing. 😕

Hope you get the medical help you need quickly.

NewtMazonas

sean (1) Good question! I’m not sure if it’s just (1) or all of them, hopefully others will weigh in.

These aren’t the cheapest phones - I’m not too chuffed about the prospect of having to replace a phone I dropped several hundred on because of something that a £25 burner from the supermarket would handle fine. I wonder what could be causing it, because these are all completely different emergency and non-emergency lines, it’s like there’s some kind of automated thing “correcting” people’s choices?

jcsss1

Same im Poland. When I dial electrical services emergency number 998 my nothing phone 2 dials 112 emergency number. It is a problem because i can not contact some emergency numbers.

NewtMazonas

jcsss1 I don’t have a landline phone any more (haven’t for years because these days the only calls I get on them are spam) so it’s worrying that this is apparently impacting multiple countries and other emergency lines.

I’ve used an online portal to ask the 111 service to give me a call, so hopefully that will help me in this instance, but this feels like a really critical issue for Nothing to have apparently left unfixed at least a year.

sean (1)

NewtMazonas

Wouldn’t make any difference if it was a budget phone. The most basic requirement of a phone is that the phone-number its user enters is the number the phone makes a call to. All the more worse that it’s emergency phone numbers the phone (1) has issue with.

NewtMazonas

Tom Thank you, I’m on GiffGaff , and am using Nothing OS 2.5.5

Note: I have been using GiffGaff for a decade across multiple phones, and have not previously had this issue. My friends on GiffGaff who do not have Nothing phones have tested and can call 111 without issue).

I’d be happy to take a log, please just let me know what you need me to do.

NewtMazonas

(Aside, to reassure everyone else, I was eventually able to get through to the 111 service by using a neighbour’s phone, who was willing to risk infection by letting me borrow their phone. Turns out I did indeed have scarlet fever! I’ve been on antibiotics for a week and am now in a much better state).

JoShaw

Yeah, I’m on O2 and had the same issue Saturday! I ended up getting a call from the cops to make sure I was ok. Something like that could have me done for wasting emergency services time!

I’m running on Android 14 (Nothing OS 2.5.5)

This needs to be addressed ASAP, I’ve had to advise my chronically ill peers not to get this phone due to this major issue, once fixed I’m happy to recommend again, but I’m now back on an old Samsung, just in case.

MattEckold

Has anyone had an update from Nothing on this? I’ve been chasing them for a month (including reaching out to Tom directly) and still haven’t heard of any progress

JoShaw

Nope. I logged another complaint about this as I put it on an advert that 111 can’t be called and when they’ll fix it. They then tried to blame O2! I mean, come on! I left Samsung for this?! And still not heard anything back when I told them it’s not an issue with O2 it’s the device. So who knows when we’ll get an answer.

I’m actually back on an old Samsung as I’m a disabled service user and need access to 111. Gutted is an understatement.

MattEckold

I’ve just spotted they now have a support phone number (https://nothing.tech/pages/contact-support) which I swear didn’t use to be there.

I’ll try and give it a go today, assuming it doesn’t randomly redirect me to the lifeboat service ….

JamesLearmont

I have NP1 version 2.5.5 and on Giffgaff that uses O2 network and yes having same problem to that extent a few weeks ago they sent an ambulance out.

This has to be sorted URGENTLY

Fractal

JamesLearmont

I just looked up this thread to let you guys know this issue has been fixed in the latest 2.5.6 update for NP1.
You can refer to the latest firmware thread here on community to know the details.

I appreciate the team’s quick fix for this emergency issue.

Tom

Thank you for your patience, everyone. As Fractal pointed out, this issue has been addressed in the most recent firmware update. We encourage you to update your devices as soon as possible. For further details, please refer to the Phone (1) 2.5.6 changelog thread.

A big thank you to all who reported this problem and assisted in resolving it swiftly.

MateuszMierzejewski

Tom I have a similar problem on Nothing Phone 2a (2.5.6) in Poland. I can’t call 991 - Emergency Energy Service, because it connects me to 112. I don’t know if the problem is only with this number, as there are more 3-digit numbers used by various services, which are less popular.

981 – Roadside Assistance 983 – Veterinary Emergency Service 984 – River Rescue Service 985 – Water Rescue Service (WOPR), Mountain Rescue Service (GOPR), Tatra Mountain Rescue Service (TOPR) 986 – Municipal Guard 987 – Crisis Notification Center 991 – Emergency Energy Service 992 – Gas Emergency Service 993 – Heating Emergency Service 994 – Water and Sewerage Emergency Service 995 – National Police Headquarters – Child Alert System 996 – Anti-Terrorism Center

Tom

Thanks for sharing your feedback. Could you please help us by grabbing a log? This is the most efficient way for us to identify and solve the issue.

Setup:

Dial *#*#569#*#* >>Tap top-right corner>>App Settings
Enable Sub-system dump & Telephony Log, and choose reboot

How to capture a network log:

Turn back and choose “Data Network”
Turn on TCP dump & Record screen & Screenshot & Bugreport
Tap “Start Capture” and select "NOT REBOOT
Wait about 20s and reboot your device to generate MD bootupLog
Turn back to the home screen and try enabling & disabling Airplanemode
Reproduce the issue (keep the log kit running in the background)
Dial *#*#569#*#* to go back to the log kit (or tap the one in the notification bar) and tap "Stop
capture" and wait for “Log saved”
Tap “OK” when the log is generated

Share the log:

Turn back to the “Log tool” interface and tap the top right comer>>Logist>>long-press the
2 log files we need>>copy>>ok
Open File Manager and find it under internal storage>>NtShareLog>>Choose the 2 log
files just captured
Upload the log file on Google Drive and set the “General access” to “Anyone with the link”
Share the link with me via the Private Discussion feature.

Let me know if you need any help following these steps. Thanks in advance.