'Nothing' but regret!

Ankit Gondalia · 2022-07-25T05:05:03+00:00

As much as I like the vision of Nothing, I also hate to say that the brand right now is incompetent in producing and selling smartphones and in my honest o...

harsh

Saw this on twitter and was shocked. How can someone reply like this. There is an urgent requirement for training and quality control for these service centers. Hope nothing fixes this.

Update:

MohdIsmail

harsh

That’s too rude. @Rudi bro do something.

This will affect the image of company very badly.

Edit- costumer support needs a lot of training.

antoniodsoliveira

antoniodsoliveira 5 days ago I ordered my black 12/256 phone 1, I received it yesterday afternoon! In 3 working days! I don’t know if I’m an exception and a very lucky guy or if it is the normal procedure, if it is the last possibility things have drasticly changed and in the good way. Regarding the phone, there is nothing to point out, until now I didn’t noticed any problem with the screen or with dust particles inside. Nothing OS has been updated, everything runs normal. I didn’t have too much time to explore it but I’m feeling good with and hope it continues like that. I’m happy to have purchased it less than a month after the release and expect that this is the sign that they are on track again.

OneMinusOne

My order has now been cancelled and a refund issued (not seen the cash yet).

That’s 30 days to the day since I placed my pre order and brings to an end the worst experience I have ever had in terms of pre ordering a phone - and that covers a period of almost 30 years and 40+devices. During that time I have had two delayed deliveries; the Galaxy Nexus (software bug) and the Nexus 4 (fulfillment company cock-up). I have never had an order fail to arrive at all.

Maybe I’ll see you for the next ride, good luck all.

Locutus

I decided to get a refund. What a poor process that has been.

Managed to get the phone sent back, but then silence. I phoned yesterday, they confirmed they had checked the phone and that was it, done ‘nothing’. Now they want me to pay £8 for postage, so whereas I assumed they would just take this off the refund, they now will send me a link to pay for £8, and then I write back and give them the payment reference, and they’ll process the refund.

Of course, still no link to pay has arrived. How hard should it be?

Rudi

Locutus Hi there, Locutus.

Apologies for the experience you’ve had so far. We’re constantly learning with these challenges, and I assure you we’re taking them very seriously.

I’ll escalate this so that it can get sorted ASAP. Keep me posted here too, please.

Locutus

Rudi Thanks for your help. I received the refund email this morning.

s_koushik_1138

hemanth_kona

I had the similar experience with an AC ordered from flipkart. I lost some money too. Now I am not ordering anything from flipkart.

s_koushik_1138

hi friend,

I bought nothing phone 1 and disappointed. Returning the phone. There are dead pixels in the display.

Locutus

So, a month on, and nothing send me the link to pay £8 for postage!

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