I share your feelings, albeit without ever having received my device.
This is a run through of how my ‘priority’ order has been progressing so far:
I’m a UK investor, who spent £20 on a pre-order pass. I ordered directly from the Nothing website on 13th July, having sat on my invite for 24 hours.
The expected dispatch date came and went, but I eventually received an email from 51 Cargo on 21st July, informing me that my package would arrive on the 25th July (slow progress, but progress).
I tracked the delivery and it arrived at my local DPD depot at 5am on 22nd July (things were looking better).
At 8:30am, on the same day, the status changed to ‘your parcel is on its way back to 51 Cargo services Ltd’ I asked DPD what was going on. They told me I had to speak to 51 cargo. I didn’t have any contact details for 51 cargo, so I raised a ticket with Nothing support (I am yet to receive a response).
On the morning of the 25th I received an automated email from Nothing telling me that my package was indeed on its way. The email included the same tracking number that I received from 51 cargo, together with a link to track my delivery via the DPD site. That link just takes you to the home screen of the DPD Group website, rather than the UK specific tracking portal (did anyone actually check the link?).
The delivery didn’t arrive on the 25th - no surprise there. A follow-up email was sent to nothing support, together with a screen print of the tracking details from DPD.
The order status on the Nothing website now shows that my order has been fulfilled - it hasn’t. The 51 cargo link maintains that I can still expect the package to be delivered on the day before yesterday…. transparent time machine anyone?
So I’m no closer to getting the order I paid for two weeks ago, and I have no reliable way of knowing when I may get it, or what happened to the package that should have arrived on the 25th. It’s a complete shambles.
When @Carl announced the invite system, he told us that there were two approaches they could have taken: 1) to build up inventory over several months, or 2) introduce an invite system so that those who have supported the company could get their hands on a device sooner. The reality is that they did neither of those things. Instead they opened up the floodgates and allowed far too many people to order. Add to that a complete inability to sequence the fulfillment of those orders correctly, and you have many disappointed customers, and investors who feel like they have been conned.
At this stage I am allowing them until the end of the week to respond and provide a firm delivery date. If that doesn’t happen I will be cancelling my order and walking away with just a black dot NFT to show for my troubles - I hear that will provide me with early access to further disappointed at a later date though…. every cloud…
