'Nothing' but regret!

I share your feelings, albeit without ever having received my device.

This is a run through of how my ‘priority’ order has been progressing so far:

I’m a UK investor, who spent £20 on a pre-order pass. I ordered directly from the Nothing website on 13th July, having sat on my invite for 24 hours.

The expected dispatch date came and went, but I eventually received an email from 51 Cargo on 21st July, informing me that my package would arrive on the 25th July (slow progress, but progress).

I tracked the delivery and it arrived at my local DPD depot at 5am on 22nd July (things were looking better).

At 8:30am, on the same day, the status changed to ‘your parcel is on its way back to 51 Cargo services Ltd’ I asked DPD what was going on. They told me I had to speak to 51 cargo. I didn’t have any contact details for 51 cargo, so I raised a ticket with Nothing support (I am yet to receive a response).

On the morning of the 25th I received an automated email from Nothing telling me that my package was indeed on its way. The email included the same tracking number that I received from 51 cargo, together with a link to track my delivery via the DPD site. That link just takes you to the home screen of the DPD Group website, rather than the UK specific tracking portal (did anyone actually check the link?).

The delivery didn’t arrive on the 25th - no surprise there. A follow-up email was sent to nothing support, together with a screen print of the tracking details from DPD.

The order status on the Nothing website now shows that my order has been fulfilled - it hasn’t. The 51 cargo link maintains that I can still expect the package to be delivered on the day before yesterday…. transparent time machine anyone?

So I’m no closer to getting the order I paid for two weeks ago, and I have no reliable way of knowing when I may get it, or what happened to the package that should have arrived on the 25th. It’s a complete shambles.

When @Carl announced the invite system, he told us that there were two approaches they could have taken: 1) to build up inventory over several months, or 2) introduce an invite system so that those who have supported the company could get their hands on a device sooner. The reality is that they did neither of those things. Instead they opened up the floodgates and allowed far too many people to order. Add to that a complete inability to sequence the fulfillment of those orders correctly, and you have many disappointed customers, and investors who feel like they have been conned.

At this stage I am allowing them until the end of the week to respond and provide a firm delivery date. If that doesn’t happen I will be cancelling my order and walking away with just a black dot NFT to show for my troubles - I hear that will provide me with early access to further disappointed at a later date though…. every cloud…

OneMinusOne At this stage I am allowing them until the end of the week to respond and provide a firm delivery date. If that doesn’t happen I will be cancelling my order and walking away with just a black dot NFT to show for my troubles - I hear that will provide me with early access to further disappointed at a later date though…. every cloud…

You’re not alone in this case.
And dont worry, they’ll not responde as i wrote several post on investor part of this forum and discord, and still no real respond, just one from the support that said “we’re sorry”

Ashamed

Haskah

Unfortunately, I know you are probably right.

The way the ‘community’ has been abandoned is unacceptable. They have now been silent for far too long and the damage will be permanent for many.

What a missed opportunity - basic stuff done badly.

Ankit Gondalia
If the issues cropping up with the phone aren’t enough, Flipkart has become another one as it has always been.
I had to explain them the same situation near to 18times with a call i had a few mins ago with them.
I had to kidnly cut the call as i couldn’t bear the mental agony people at Flipkart have been causing.

Thank you all for the genuine and detailed feedback here. I just wanted to pop by and say everything has been escalated to improve our service and hopefully help you with your own experiences. Ankit Gondalia hemanth_kona OneMinusOne.

You have not been abandoned in any way. Our community issues are a top priority.

Rudi Thank you for taking the time to reply.

I think CS need to at least add a sentence to their automated reply that reads something along the lines of - bear with us, we have a backlog but we will get back to you. The customer expectation at the moment is that a reply should be received within 48 hours (as per the website). People get infuriated when that timescale drifts by serveral days .

I also think people that are calling to raise queries are getting a very different service to those that are using email, hence the differing views on CS.

It may be too late for me but I hope things improve.

Thanks @Rudi for your response. If you have a chance, please put a request to the management to choose Amazon as the preferred sales partner for the next product release.

I hope it all makes a difference in the end and probably soon @Rudi
Appreciate you acknowledging this and for the words that followed

I actually got a reply from support - not to the ticket I raised a week ago, but a separate follow-up email I sent last night. No resolution as of yet, but it’s enough to passify me for now. To be fair the email read well and felt like a personal response.

Rudi I think this reply is what everyone wanted, just Nothing to acknowledge the issues they’re facing. Most of us here understand this is Nothing’s first big product and there are going to be teething issues and things will only get better over time. From what I can tell, it seems the issues (at least in India) have more to do with the local partner Flipkart and BYD’s QA/QC than Nothing itself, and Flipkarts handling’s (from CS to logistics/fulfillment) is causing people to have a bad impression of Nothing. I just hope most regular (those outside of the community) understand it’s a learning curve for nothing and that this isn’t Nothing’s fault.

OneMinusOne I actually got a reply from support - not to the ticket I raised a week ago, but a separate follow-up email I sent last night. No resolution as of yet, but it’s enough to passify me for now. To be fair the email read well and felt like a personal response

I’m afraid I’ve heard nothing more from support (9 days since their reply).

It’s now been over two weeks since my items were returned to sender, halfway through the delivery process. I still don’t know why the package wasn’t delivered , or when I can expect my order to be sent out again

I have now ran out of patience and have asked support to be cancel my order and to refund all monies to me. I’m not confident that will happen without further intervention from me though.

On Friday it will be 30 days since I placed my pre-order. That’s a significant milestone for UK customers because Nothing will be breaching the Consumer Rights Act by not delivering the items without undue delay. That’s not good, not good at all.

So that’s me done as far as the phone 1 is concerned. I can’t see me coming back for a while, despite investing in the company.