Payment (tap with wallet) problem

Alex · 2024-07-02T11:58:16+00:00

Hallo, Dies ist Woche 3 mit meinem neuen NP2. Bisher alles super, außer dass ich das Google Wallet nicht nutzen kann. Es spielt keine Rolle, ob das Telefon gesperrt ist oder nicht, ob die App im Vordergrund steht oder welche Karte ich verwende, die Zahlung wird sofort abgelehnt, wenn ich das Telefon verwende. Ein Neustart des Telefons hat das Problem nicht behoben. Hat jemand Vorschläge? Danke!

Alex

Hello,

This is week 3 with my new NP2. Everything great so far except I can’t use the Google wallet.

It doesn’t matter if the phone is locked or not, if the app is I. The foreground, or which card I use, the payment is immediately declined when I use the phone. Restarting the phone did not fix it.

Anyone have suggestions?

Thanks!

Louis ☕️

Alex Hi Alex 👋 Are your cards registered and set up to use Google Pay? You need to do this first and confirm with the provider that they are ready for use. Which cards specifically are you trying to use?

Alex

One is an AMEX and one is a VISA.

They have both worked fine in my previous phone for a long time.

I shall try removing them and then re-adding…

Louis ☕️

Alex In my experience when switching devices, you have to re-activate them on a new device for them to work. Try this and let us know if that works

Alex

Removing and then readding the cards seems to have fixed the issue. Leaving this here for anybody else that might run into the issue.

I think this may be a problem in the setup process. I picked to transfer data from my old phone, and connected the two phones with a USB cable. I am not sure this is what added the cards, as I no longer remember.

I think that actually when I entered the wallet app, there was an option to add a payment card by “selecting it from Google account”. After removing the cards I readded them as new cards avoiding this option. I wonder if the first time around this is what I did.

Either way, there is a gap here. If a card requires reactivation in both cases the Wallet app should point this out. I was simply getting rejections with no explanation…

Alex

Ok, I have noticed that when I re-added the cards, I got emails from each bank confirming their registration.

Looking back at my emails, I can see that I received the same two emails (one from my bank for VISA and one from AMEX) announcing successful registration of the cards to Google pay.

So as far as I can tell, I must’ve done the registration on the nothing phone the first day I got it.

All in all, I have no idea why this was not working, but either way:

if you come across this, try removing and re-adding the cards

I will report back if the cards stop working again, but hopefully this was just some hiccup in the registration process that gets permanently fixed by doing this.